16 days old

CPI Service Engineer

Mossville, IL 61552
  • Job Code
    580833
  • Payrate
    $26 To $31

The CPI Service Engineer will assist when defects are found to further troubleshoot, field follow fixes in the field, coordination with design teams, etc.


-Provide global Telematics/Product Link Product Support for existing and next gen Tier 2 hardware through the use of DSN (Dealer Solution Network) /Salesforce Dealer portals and field support.


- Ability to travel to field dealers to provide hands on support, use of hand tools - 25-30%


-Identifies problems, opens, tracks and closes Continuous Product Improvement (CPI) projects (Find It Process)


-Performs as CPI Find It Investigator, creates CPI Issues and service engineering CPI Find It support.


-Support CPI Integration Tools to be used in our Call Center Processes


-Identify issues that may be related to the design or software teams to evaluate


-Provide technical information for the product problem resolution process.


-Strong analytical and troubleshooting skills to provide a solution


-Excellent communication skills and customer focus


- Experience with Microsoft office suites


-Electrical Technical skills


- Experience with any Canopy, CANoe, Modbus, J1939, CAN, CDL, ETHERNET, RS232 preferred


- Good knowledge in electronics, troubleshooting and installation of hardware in the field.


- Service engineering background


-Validation experience

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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CPI Service Engineer

Randstad Technologies
Mossville, IL 61552

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CPI Service Engineer

Randstad Technologies
Mossville, IL
US

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