11 days old

Conversational Linguist IBM Sydney

Sydney, NSW 2000
  • Job Code

Your Role and Responsibilities
Conversational Linguist IBM Sydney
IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Artificial Intelligence, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyse. How we engage. IBM is a leader in this global transformation so there is no better place to further your career.
IBM Services is a team of business, strategy and technology consultants. With global reach, outcome-focused methodologies and deep industry expertise, IBM Services empowers clients to digitally reinvent their business and get the competitive edge. The Artificial Intelligence practice works with biggest corporate enterprises, clients and governments across many industries around the world. We advise, consult, design, deliver and support our technology solutions as our clients adopt AI, in all its many forms.
Role Description
Ready to change the way the world works?
IBM Watson uses Cognitive Computing to tackle some of humanity's most challenging problems - like revolutionising how doctors research cancer, or how architects design the physical world or transforming how businesses engage with their customers.
We have an exciting opportunity for a Conversational Linguist to join our fast-growing AI & Advanced Analytics Practice.
This is a client facing role and is responsible for:
  • Create modelling of natural language to develop complex natural language processing applications
  • Working with clients to transform and redesign customer sales and service business processes (workflows and interactions) into conversational engagements (synchronous and asynchronous).
  • Consult with clients on the human factors of cognitive services as a way of working (augmentation)
  • Assist clients create Ground Truth, Business Content (e.g. conversational dialogs) and User Experiences in the context of channel, culture, language, context, purpose and intent.
  • Build proprietary industry tailored language models to address client business problems utilizing Watson Knowledge Studio, Watson Explorer or open source languages.
  • Work effectively individually and with team members toward customer satisfaction and success.
  • Delivering solutions on time, on budget, to the contracted scope and quality.
To ensure success in the role you will possess the following skills:
  • Expert in NLP tools like Watson Knowledge Studio, Watson Explorer.
  • Interpreting and translating customer or employee transcripts into target state model conversations.
  • Using interview techniques, usability lab, analytics, natural language processing and supporting tools to understand customer behaviour, map customer journeys (points of friction/decision) and design compelling user experiences.
  • At least 1 years experience in Knowledge Management, Corpus creation, conversation design.
  • At least 5 years experience in at least two areas out of: human language, cognition, mathematics, machine learning, artificial intelligence.
We also value these preferred skills:
  • Experience in culture and multiple languages and dialects (preferred English (AU), English (NZ) and super-regional (Oceania and SE Asia)
  • At least 3 years experience in Financial Services, Public Sector, Telecommunications or the Contact Center industry.
  • At least 3 years experience in natural language processing.
Consulting Roles and Responsibilities
In addition to the functional and technical skills employed, the successful candidate is required to perform activities of leadership, supervision of others, be following our administrative policies and standards; plus have a behaviour of give-back through the support to others.
  • Within sales opportunities, consult to bid teams on technical solution design, sprint/iteration scoping and estimating, team design and reviewing/assuring the technical validity of proposals.
  • Within delivery projects, guide the client on implementation decisions based on best practice, experience from previous implementations and the IBM methods resources.
  • Works with multiple teams potentially across multiple projects. Support and mentor the client Product Owner on technical solution value and risk.
  • Coaches teams (and the wider organisation) in contemporary software integration standards, principles, behaviours, practices and frameworks.
Supervision and Management
  • Lead teams (e.g. sprint planning meeting/backlog scrubbing, Daily Scrum stand-up, sprint review meetings, Showcases and retrospectives).
  • Regularly pairs with individual team members to coach on Agile technical practices (e.g. Software Test Driven Development, unit testing, and code refactoring).
  • Consistently and actively contributes to project meetings (e.g. Agile ceremonies, playbacks and showcases)
  • Adhere to IBM delivery method standards, policies and the direction of the project leadership
  • Self-administer an effective regime of Continuous Professional Development (see below)
  • Expect interstate and international travel, including sustained periods of Fly-in/Fly-out (FIFO) engagements within Australia, estimated to be up to 70% of the year.
  • Be required to submit for Defence security clearance (baseline) and potentially at NV or PV level.
  • Runs training (and Train-the-Trainer) sessions as needed
  • Improves the overall technical maturity of individuals, project teams and the organisation
  • Helps to manage and mitigate project risks
Continuous professional development
The successful candidate will sustain a behaviour of continuous professional development in a field related to the focus of the business and a defined career plan. This will include, in the first year, complete the mandatory training and education as prescribed by the practice leader and ongoing, then subsequently maintain a minimum of 40 hours per year of relevant continuous professional development (CPD) in the fields of:
  • Currency of IBM product availability and shipping functionality;
  • Curation and contribution to the global body of knowledge (IBM assets, technical IP, code and integration accelerators, Methods and standards);
  • Industry expertise in the target sectors for IBM Services; including but not limited to Financial Services (IB, RB, Insurance), Public Sector (Federal and State), Communications and Distribution (Manufacturing through Retail); and
  • Technology innovation trends, emerging technologies and standards.

Required Professional and Technical Expertise
As above

Preferred Professional and Technical Expertise
As above

About Business Unit

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-10 Expires: 2019-09-09

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Conversational Linguist IBM Sydney

Sydney, NSW 2000

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