20 days old
2017-10-302017-11-27

Content Associate/Editor

Waltham, MA 02451
  • Job Code
    585137
  • Payrate
    $20 To $25

The Knowledge Base Content Writer will create and modify support and marketing content such as FAQs and "How To" articles which will be published on an External Knowledge Base. This person will ensure that the information is available in a clear and easy to read format and will assist the Global Support Program Manager in defining and creating keywords and tags.


Primary Responsibilities


- Reporting to the Global Support Program Manager this individual will work with key team members from Product, Marketing, and Customer Support to develop educational content that is accurate, high quality, engaging, and effective in answering clients questions


- Modify existing content to make it self-service focused


- Review/Modify titles to make them self-service focused


- Suggest/Create tags and keywords that will help direct a customer to the appropriate content


- Proofread Knowledge Content


- Ensure Knowledge content is informative and engaging and enables visitors to get information promptly and efficiently


Requirements


- Bachelor's degree in English, Journalism or Communication and a minimum of 2-3 years' experience in web related marketing and development


- Excellent technical writing and business communication skills


- Strong organizational and time-management skills


- Familiarity with Knowledge Base/Self-Service content strategy


- Familiarity with Salesforce Knowledge a plus

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Content Associate/Editor

Randstad Technologies
Waltham, MA 02451

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Content Associate/Editor

Randstad Technologies
Waltham, MA
US

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