13 days old
2017-11-292017-12-27

Contact Center Senior Software Engineer

Snellville, GA 30039
  • Job Code
    589633
  • Payrate
    $60 To $70


Description:


Contact Center Software Engineer to deliver an excellent customer experience to our customers and to support the contact centers. The Contact Center Development team provides valuable customer experience and cost savings enhancements to the contact center software and ensures their reliability.


The software engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast paced contact center environment.


Qualifications:



  • Bachelor's degree in Computer Science, Management Information Systems, or some related area
  • 5+ years of professional experience in a related field with increasing responsibility
  • 5+ years of software design, development and implementation
  • 5+ years of Java development experience
  • Experience in agile development
  • Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
  • Ability to communicate effectively both orally and in writing to management, team members, business and technology professionals
  • Ability to work in a fast-paced environment
  • Team player
  • Great attitude


Preferred Skills:



  • Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications
  • Experience with Cisco CVP or similar IVR call flow development
  • Knowledge of Speech Recognition technology, preferably Nuance
  • Experience with telephony integration development
  • Experience with Voice User Interface (VUI) design and caller usability
  • Experience in speech grammar development
  • Experience in designing reporting solutions
  • Experience in JavaScript

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Contact Center Senior Software Engineer

Randstad Technologies
Snellville, GA 30039

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Contact Center Senior Software Engineer

Randstad Technologies
Snellville, GA
US

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