24 days old
2018-05-292018-06-26

Consultant (System Analyst)

Lancaster, PA 17601
  • Job Code
    623577

Job Title: Entry Level System Analyst


Job Location: Working in Lancaster Office (85% Travel)


Job Type: W2 Only "US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."


The ideal candidate will be located in Lancaster County Pennsylvania and capable of traveling at least 85% of the time once up and running (maybe 3 months into the job).


The consultant will be trained to support our managed services customers. Daily work efforts will require the ability to communicate clearly and effectively via email and telephone.


The consultant will also participate in projects as assigned which could range from a few days to a few months with work both onsite and offsite.


The consultant will perform first and second-level diagnosis and troubleshooting support to end-users and customers.


Working under minimal supervision in team environment, consultants receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies.


They also escalate complex incidents to third and fourth-level support personnel.


The bulleted list below provides a description of other tasks and assignments:


- Consultant would be responsible for handling L1, and L2 issues reported by the Applications & Infrastructure support helpdesk, this may include, but not restricted to the following:


- Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information.


- Tracking and classifying incoming incidents or service requests, attempting initially solutions.


- Provides initial assessment of categorization and prioritization for reported Incidents and


- Service Requests and provides initial support, targeting a higher level of first contact resolution


- Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.


- Perform hierarchical escalation to Service Desk Management and Incident Management


- Provide communication to end users concerning the status of Incidents, Service Requests


Job Requirements:


- Bachelor's Degree with course work in Computer Science, Cyber Security or related field preferred.


- Minimum of 1-2 years' experience with computer and application support in a business environment, banking experience preferred.


- Experience in an Operations or Technology environment preferred.


- Proficient in Microsoft Office Products (Excel, Word, Outlook, PowerPoint, Access).


- Familiarity with Browser technologies such as Microsoft IE


- Excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment.


- Ability to learn and adapt quickly


- Ability to work in a team environment


- Working knowledge of linear troubleshooting


- Ability to document issue cause(s) and resolution

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Consultant (System Analyst)

Randstad Technologies
Lancaster, PA 17601

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Consultant (System Analyst)

Randstad Technologies
Lancaster, PA
US

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