15 days old
2018-08-012018-08-29

Configuration Build Engineer I

San Francisco, CA 94100
  • Job Code
    636639
  • Payrate
    $38 To $43
job summary:

Operates and maintains systems over multiple platforms and protocols. Responsible for installation, configuration and operational support. Manages installed systems as well as diagnoses and repairs problems and deploys upgrades to existing infrastructure systems. Supports/troubleshoots issues and coordinates with vendors for installation and support of required components, hardware and technical services. Maintains appropriate documentation.

Principal Duties and Responsibilities

 
location: San Francisco, California
job type: Contract
salary: $38.23 - 43.33 per hour
work hours: 9 to 6
education: Bachelors
 
responsibilities:

Operates and maintains systems over multiple platforms and protocols. Responsible for installation, configuration and operational support. Manages installed systems as well as diagnoses and repairs problems and deploys upgrades to existing infrastructure systems. Supports/troubleshoots issues and coordinates with vendors for installation and support of required components, hardware and technical services. Maintains appropriate documentation.

 
qualifications:

Maintain and ensure maximum sustained performance of the Company's telecommunications systems. Perform ongoing preventive and corrective maintenance. Oversee vendor involvement where applicable.

 
skills: REQUIRED SKILLS

  • 5-7 years' experience maintaining, utilizing, and troubleshooting Avaya Aura distributed Voice Platforms - VoIP and SIP enabled.
  • 5-7 years' working knowledge of telephony ecosystems (CM PBX, SM, SysMgr), T1 / PRI, SIP trunking fundamentals, Carrier conversions from TDM to SIP trunking

DESIRED SKILLS

  • Understanding of basic networking technologies (TCP/IP) and voice and video-specific protocols (SIP, RTSP, H.264, H.323, etc.)
  • Ability to configure, analyze and troubleshoot highly complex Avaya distributed communication deployments.

OPERATIONAL SUPPORT:

  • Maintain and ensure maximum sustained performance of the Company's telecommunications systems. Perform ongoing preventive and corrective maintenance. Oversee vendor involvement where applicable.
  • Manage system security and ensure appropriate security controls are in place.
  • Respond to reports of telecommunications failures or diminished performance according to published SLAs. Identify and troubleshoot systems and isolate the source of the failure. Diagnose issues and initiate appropriate actions for repair to return the infrastructure systems to full operational status if feasible; or if not feasible, initiate appropriate protocols to circumvent the failure or minimize impact. Promptly escalate issues to appropriate vendors or team members as required.
  • Update related IT status communications and training documentation.
  • Ensure appropriate communication between teams to identify and/or work on ongoing issues to a resolution.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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