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Computer Systems Support Technician

University of Chicago


Location:
Chicago, Illinois 60637
Date:
08/29/2017
2017-08-292017-10-28
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Information Technology
University of Chicago
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Job Details

Job Summary

 

This position provides end-user support to the Law School community of faculty, staff and students. This includes monitoring Help Desk phone, e-mail and chat requests, as well as walk-in requests and appointment based assistance. Must be a responsive member of the IT support team, capable of detailed and advanced level troubleshooting and working with other team members to resolve problems efficiently for end-users.

 

Specific expectations include (but are not limited to):

 

Understanding of and expert level competence with current Windows and Mac OS X versions, including installing/updating drivers and other system patches as necessary and appropriate.

 

Advanced level hardware troubleshooting, including running appropriate vendor diagnostics and third-party tools, and following the RMA/Warranty repair process with the vendor to resolve the problem for the user.

 

Advanced level software troubleshooting, such as repairing corrupt installations, updating versions of outdated software, virus and malware scanning, or following through the technical support process with the software vendor if necessary.

 

Utilizing available resources to completely exhaust all possible solutions to a problem, including, but not limited to: Google searching, searching the archive of responses, searching vendor support forums or knowledge bases, searching user or online community support forums, etc.

 

 

Education

Bachelor’s degree or higher in a related technical area or equivalent technical training/experience.

 

Experience

A minimum of two years of user support experience, troubleshooting hardware and software problems.

 

Experience with various computer related technologies.

 

Competencies

 

Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment

 

Familiarity with network connectivity and ability to troubleshoot connectivity problems

 

Understanding of PC/Mac software, operating systems and applications, networks, and hardware

 

Understanding of Microsoft Office Suite, email clients, and browsers

 

Excellent decision making and problem solving skills

 

Effective time management skills

 

Excellent organizational skills with emphasis on detail and follow-through

 

Excellent listening skills with the ability to empathize and focus on client service

 

Ability to communicate technical information to a non-technical audience in a clear and coherent manner

 

Ability to maintain strictest confidentiality when working with sensitive information

 

Ability to demonstrate initiative in the resolution of problems

 

Superior customer service with professional appearance and demeanor at all times

 

 

If you are interested in applying for this position, please apply online at:

 

http://www.uchicago.edu/jobs/

 

Requisition #: 103455



The University of Chicago is an Equal Opportunity/Affirmative Action Employer.

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