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Computer Systems Support Technician

University of Chicago

Chicago, Illinois 60637
Job Type:
Job Status:
Full Time
  • Information Technology
University of Chicago
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Job Details

Job Summary


This position provides end-user support to the Law School community of faculty, staff and students. This includes monitoring Help Desk phone, e-mail and chat requests, as well as walk-in requests and appointment based assistance. Must be a responsive member of the IT support team, capable of detailed and advanced level troubleshooting and working with other team members to resolve problems efficiently for end-users.


Specific expectations include (but are not limited to):


Understanding of and expert level competence with current Windows and Mac OS X versions, including installing/updating drivers and other system patches as necessary and appropriate.


Advanced level hardware troubleshooting, including running appropriate vendor diagnostics and third-party tools, and following the RMA/Warranty repair process with the vendor to resolve the problem for the user.


Advanced level software troubleshooting, such as repairing corrupt installations, updating versions of outdated software, virus and malware scanning, or following through the technical support process with the software vendor if necessary.


Utilizing available resources to completely exhaust all possible solutions to a problem, including, but not limited to: Google searching, searching the archive of responses, searching vendor support forums or knowledge bases, searching user or online community support forums, etc.




Bachelor’s degree or higher in a related technical area or equivalent technical training/experience.



A minimum of two years of user support experience, troubleshooting hardware and software problems.


Experience with various computer related technologies.




Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment


Familiarity with network connectivity and ability to troubleshoot connectivity problems


Understanding of PC/Mac software, operating systems and applications, networks, and hardware


Understanding of Microsoft Office Suite, email clients, and browsers


Excellent decision making and problem solving skills


Effective time management skills


Excellent organizational skills with emphasis on detail and follow-through


Excellent listening skills with the ability to empathize and focus on client service


Ability to communicate technical information to a non-technical audience in a clear and coherent manner


Ability to maintain strictest confidentiality when working with sensitive information


Ability to demonstrate initiative in the resolution of problems


Superior customer service with professional appearance and demeanor at all times



If you are interested in applying for this position, please apply online at:


Requisition #: 103455

The University of Chicago is an Equal Opportunity/Affirmative Action Employer.

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