19 days old
2017-11-282017-12-26

Computer Operator

Columbus, OH 43202
  • Job Code
    589441

Computer Operator:


Job Description:


Job Duties:



  1. With general direction, leverage event management systems to monitor and maintain the availability and functionality of the computing environment's systems, network and applications. Assist in the creation and adoption of incident management procedures
  2. Communicate effectively with IT support staff and users through various means (e.g., service management systems, telephone, email) to collect and disseminate information regarding the operational environment.
  3. Have a working technical knowledge of the computing environment.
  4. With general direction, work with automated tape libraries and tape drives to support such computing needs as data backup and recovery and the reading of data from input tapes. Support the process of rotating tapes to an off-site storage facility for routine data backup and disaster recovery purposes.
  5. Support staff implementing changes to the IT infrastructure in accordance with change management procedures and policies.
  6. With general direction, support the Data Center's hardcopy output responsibilities by managing the flow of hardcopy output requests sent to printers within the Data Center.
  7. As designated ESSENTIAL staff, report to work when scheduled even when is closed to non-essential employees.


Job Requirements:


Efficiently use the proper incident and change management processes and procedures to initiate the appropriate documentation, engage 2nd level support and notify the appropriate stakeholder and user community of incidents/changes that occur affecting the Data Center Infrastructure (IBM Mainframe, Linux, Unix and Windows platforms) with the possibility of impacting customers. Activities include monitoring events and production batch schedules, providing initial response to alerts caused by failures, escalating service incidents in a timely manner for swift resolution, opening event tickets, providing detailed turnover to the following shift and interfacing with the internal user community, support groups, systems administrators, hardware support teams and outside vendor support.


Perform Tape Media Management procedures using reports and applications to handle backup and disaster recovery processing. Ensure report and media backup of the production environment is available on a 24/7 basis.


Activities include interaction with two tape robotic systems, ejection/entering of tape media, daily preparation of media and reports for distribution to off-site location, and coordinating documentation/information with Storage Management staff.


Support mainframe generated computer output in a distributed print environment.


Activities include managing output through application for distribution in postscript format to various network attached printers throughout the company.


Support the implementation and operation of infrastructure services including storage, network, capacity, database, and hardware support, and other IT infrastructure support services involving online services, Editorial Systems and Enterprise Business Systems into the production environment.


Activities include maintaining master knowledge base with the appropriate guidelines and procedures for staff to follow to manage the infrastructure and test customer facing products to ensure functionality and availability.


Ability to work 1st , 2nd or 3rd shifts in a 24x7x365 environment. Weekends and Holidays.

Categories

  • Information Technology

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Computer Operator

Randstad Technologies
Columbus, OH 43202

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Randstad Technologies
Columbus, OH
US

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