4 days old

Computer Operations Analyst 4

Tempe, AZ 85281
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

Wells Fargo Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

As part of the Integrated Technology Operations, Distributed Technology Operations (DTO) team, the Computer Operations Analyst 4 (COA4) primary role will be to provide technical expertise to highly complex issues and initiatives related to the support and maintenance of the Corporate Distributed Computing Platforms (OS and Hardware) both Virtual and Physical including the following core focus areas; Windows Servers, UNIX based Servers (AIX, Solaris, HP-UX), Linux based Servers (Red Hat SuSE). Candidate will also be expected to provide guidance and leadership to technical system support initiatives. The COA4 will be the escalation point for the DTO team, and a mentor to COA2 and COA3 team members.

Working as part of the Distributed Technology Operations team, candidate will assume responsibility for event escalation, alert and incident management service, change event support and execution service, break fix service including problem diagnosis, troubleshooting repair and resolution of issues impacting systems and impaired user functionality.

Required Qualifications

5+ years of computer operations experience

Desired Qualifications

Experience working in fast-paced mainframe, midrange, or bank operations environmentProblem resolution management experience for technical bridge line callsCustomer service experience5+ years of Windows OS administration experience2+ years of virtualization technologies experienceCompTIA A+ Certification (is that the same as A+ certification, which is preferred)Knowledge and understanding of technology support: ticketing workflow systems, in a production environment

Other Desired Qualifications Experience working with PowerShell CompTIA Server+ Certification (is that the same as Server+ certification, which is preferred) Problem resolution management experience for technical bridge line callsSalary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.AZ-Tempe: Min: $61,400 Mid: $86,500

Street Address

AZ-Tempe: 1305 W 23rd St - Tempe, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-06-30 Expires: 2020-07-30

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Computer Operations Analyst 4

Wells Fargo
Tempe, AZ 85281

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