16 days old
2018-01-042018-02-19

Computer Operations Analyst 2

Bengaluru, KA 560043
  • Job Code
    22837BR-1

ABOUT WELLS FARGO
We are a 160-year-old diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance.We are the fourth largest Bank in the US. The company has $1.5 trillion in assets. We reach our customers through more than 9,000 stores and more than 12,000 ATMs and the Internet (wellsfargo.com). We are headquartered in San Francisco with more than 270,000 team members in more than 35 countries across our 80+ businesses.

About EGS (Wells Fargo India Solutions)
We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargos Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo India Solutions. Currently we are 10000+ strong team members with3 locations (Chennai, Bangalore and Hyderabad) in India and 1 center in Manila.


Job Description:
This position would be an excellent opportunity to join the EGS team in supporting a critical function within the Wells Fargo Enterprise, Mainframe Console Monitoring.
Activities include interpreting monitoring alerts and resolving or coordinating resolution of routine production, application, and system problems to ensure that related service commitments are met.
Assists with bridge-lines as required. Escalates issues to management. Contributes to, and follows procedures and operational best practices. Reviews, updates, or assists with daily operational documentation for shift transition as well as processing procedures/documentation within the command center for production processing and backup/contingency. Responds to customer inquiries, opens, documents, resolves, and closes problem records.

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  • Financial Services
  • Information Technology

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Computer Operations Analyst 2

Wells Fargo
Bengaluru, KA 560043

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Bengaluru, KA
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