1+ months
2017-11-302018-01-31

Collector Team Lead

Manila, NCR
  • Job Code
    21335BR-1
About the Role:

The objective of a Collections Team Lead is to assist our customers be financially stable by providing payment options that will help their accounts be current. Specialists are empowered to provide specific payment programs to negotiate for full payment or create terms of payment with customers. Specialists should adhere to operational, procedural, and regulatory laws and processes.


Responsibilities:

  • Responsible for responding to escalated inquiries and complaints on the most complex products/services and or/from premier customers
  • Resolves highly complex problems or escalation on customer issues, inquiries and complaints
  • Understands State and Federal regulations pertaining to the Banking Industry
  • Communicates with other departments, managers or vendors to resolve customer issues
  • Provides assistance, one-on-one feedback, coaching on performance, training on policies and procedures, audits thru side by side or remote monitoring
  • Ensure the units work is completed on time and accurately planning, coordinating and monitoring the daily activities
  • May assist with compiling data, report trends, and process improvement projects
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Collector Team Lead

Wells Fargo
Manila, NCR

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Wells Fargo
Manila, NCR
PH

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