1+ months

Collector Team Lead- Cards collections

Manila, NCR
  • Job Code
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at
Wells Fargo Stories.

About the Role

The objective of a collections team lead is to assist our customers be financially stable by providing payment options that will help their accounts be current. Specialists are empowered to provide specific payment programs to negotiate for full payment or create terms of payment with customers. Specialists should adhere to operational, procedural, and regulatory laws and processes.

  • Responsible for responding to escalated inquiries and complaints on the most complex products/services and/or from premier customers
  • Resolves highly complex problems or escalation on customer issues, inquiries and complaints
  • Has higher level of decision making authority when working accounts
  • Understands State and Federal regulations pertaining to the Banking Industry
  • Communicates with other departments, managers or vendors to resolve customer issues
  • Provides assistance, one-on-one feedback, coaching on performance, training on policies and procedures, audits thru side by side or remote monitoring. or remote monitoring
  • Ensures the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily activities
  • May assist with compiling data, reports trends, and process improvement projects
  • Acts as deputy if the supervisor is out of the office or in training



  • Financial Services

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Collector Team Lead- Cards collections

Wells Fargo
Manila, NCR

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Collector Team Lead- Cards collections

Wells Fargo
Manila, NCR

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