1+ months


Shanghai, VA 23110
  • Job Code
As a Collections Specialist, you will be responsible for collections on overdue, delinquent & high risk accounts, maintaining good customer relations with borrowers and effectively solving problems to prevent losses. It is expected that you will become a subject matter expert through collaboration with your global peer group and a thorough understanding of local market collections strategies. Effective communication with senior management and CDF China Risk team members is required, with prompt escalations and proposed solutions, where appropriate. Works closely with Underwriting, Commercial and Portfolio Management teams to ensure compliance with Corporate Policy and resolution of operational issues.


  • Conducting early conversations with customers regarding resolution of delinquency and education of contractual terms and obligations.
  • Maintaining up-to-date customer contact information in the system of record.
  • Initiate collections calls to customers to obtain full repayment for amounts overdue while demonstrating good customer service skills.
  • Effective collaboration with Risk and Commercial team members to drive the collection of payment for past due principal amounts, charges, sold and unpaid units, mature items and other items due for payment such as demonstrator units.
  • Evaluating customers' financial situations and negotiating for full repayment or creating terms for repayment.
  • Negotiating account resolution with customers and accurately inputting and documenting actions and conversations within the system of record while maintaining company performance and productivity standards.
  • Escalate non-payment issues on delinquent & high risk accounts to appropriate stakeholders.
  • Ownership of problem loan reporting and articulating problem loan situation and action plan to senior management.
  • Researching account payment histories, collateral protection insurance and misapplied payments.
  • Assist in coordinating repossessions and collateral reclamations, where appropriate.
  • Manage & administer initial legal / litigation process with close liaison with internal and external legal counsel as required. Commencement of enforcement action in line with an approved recovery strategy.
  • Build awareness and experience of credit insurance as a key risk mitigant. Liaising with Credit Insurers to manage problem account situations to a satisfactory and successful outcome. Ensuring Reporting and other Policy compliance requirements are fully met.
  • Build relationships and coordinate with global subject matter experts and team members so that CDF collections procedures are documented, shared and consistent with the local market and global best-practices.


  • Customer Service
  • Financial Services

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Wells Fargo
Shanghai, VA 23110

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