1+ months

Collector (Overdraft and Recovery Collections)

Manila, NCR
  • Job Code
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at
Wells Fargo Stories.

About the Role

The objective of a collector is to assist our customers be financially stable by providing payment options that will help their accounts be current. Collectors must always provide options depending on the customer needs and ability to pay. Collectors should also adhere to operational, procedural and regulatory laws and processes.

  • Interact with customers by telephone to provide and/or gather simple information and determine reason for delinquency
  • Evaluates customers financial situation and negotiates for payment to bring account current
  • Keep record of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Refer unresolved customer grievances to designated departments for further resolution/investigation/research
  • Adhere to the laid down quality metrics/processes/procedures for his/her area of work
  • Keep oneself abreast with the latest changes in government regulations/internal processes or procedures/product
  • Ability to use auto-dial system to initiate customer contact


  • Financial Services
  • Government

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Collector (Overdraft and Recovery Collections)

Wells Fargo
Manila, NCR

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Collector (Overdraft and Recovery Collections)

Wells Fargo
Manila, NCR

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