7 days old

Cloud Services Analyst

Lenexa, KS 66219
  • Job Code
  • Payrate
    $70,000 To $800,000
job summary:

Our client located in Lenexa, Kansas, is looking for a Cloud Services Analyst with 3 to 5 years experience, to join their team. The Cloud Services Analyst is responsible for overseeing the stability of the hosted SaaS environment from our Clients proprietary application perspective. The day to day responsibilities will include: Collaborating with Product Support and supporting Engineering and infrastructure architecture teams on the following: troubleshooting, specifications, sizing, and process. This person should possess in-depth knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the relevant application work together. This individual will work to maintain version and patch levels, support the installation/patch tool, and otherwise manage the hosted environment as it pertains to production readiness and stability.

Job Responsibilities:

  • Responsible for application upgrades, installations, and maintaining patch levels of SaaS customers. Key stakeholder in environment related issues such as CPU spikes and failed installations/upgrades
  • Automation Tool & Service validation script/tool owner. Responsible for enhancements and upkeep
  • Represent the hosted environment from an application perspective and participate in meetings that involve the future of CC/MDMS/AGA (and other software applications like GSIS, DA Gateway, etc) to ensure the Hosted Environment is prepared well in advance.
  • Act as a Liaison between L3, Product Support & Architecture in this regard. Drive environment testing from an application perspective
  • A SME from an application perspective in designing the future of the Hosted Environment.
  • Consulted as environment/system SME during Incident Management. Relied on to be a SME for monitoring alerts, thresholds, and templates (monitoring template ownership) as it relates to the application
  • Analyzing performance of Infrastructure and L+G product offering. Track and trend system performance metrics, manage the application uninstall/retirement process. Advise on application log management, data archiving, table partitioning, data warehouse Management and retention standards.
  • Application configuration SME
  • Assist with CMDB upkeep, certificate management, and ETL data exchange processes for customers with multiple products hosted at the NOC.
  • Hosted Customer portals and dashboard pages/tools overnight
  • SBS and advanced security knowledge from a system/environment perspective knowledge management
  1. Resource constraints each version and new version of CC has on the Infrastructure
  2. What new requirements the CC software has, What customers are bringing back for data, etc
  3. CC related Windows Operating System knowledge and which things are needed to make the CC work
  4. Knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the CC application all tie together and the entire spectrum of how each process works.

Desired Job Skills & Experience:

Experience in some or all of the following software programs and operating systems:

  • Windows, Windows Server, MS Office, SQL Server, Oracle, Unix/Linux

    RF and/or Networking experience strongly preferred

  • Experience in working with solutions involving both software and hardware
  • Experience in process definition and design to meet overall business objectives
  • Experience with managing cross-functional highly technical project teams
  • Utility operations experience is a plus

Required Minimum Level of Education: Bachelor's Degree

**Able to participate in a weeklong 24/7 On Call rotation

A combination of education and experience may be considered.

Expected Travel: Up to 25%

For consideration, please email your resume to [email protected]

location: Lenexa, Kansas
job type: Contract
salary: $70,000 - 800,000 per hour

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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Cloud Services Analyst

Randstad Technologies
Lenexa, KS 66219

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Randstad Technologies
Lenexa, KS

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