14 days old

Client Delivery Director

Chicago, IL 60631
  • Job Code
  • Payrate
    $100,000 To $161,000

The Client Delivery Director is responsible for the successful delivery of client implementations. The Client Delivery Director is responsible for understanding UM processes and rules used by health plans and translating into client requirements. After the client requirements are understood, responsible for utilizing standard project management methodologies to deliver solutions to health plan and/or providers. The Client Delivery Director will drive the appropriate solution with the client through negotiations based on defined solutions. Responsible for reporting consolidated status to the VP of Client Delivery Management.


  • Identifies and resolves tactical and strategic, high-priority organizational and business issues.
  • Articulates to the VP of Client Delivery Management the project status and results for a set of client implementations.
  • Provides resource forecast to the VP of Client Delivery Management.
  • Ensures alignment with other Enterprise initiatives and multi-segment business model
  • Monitors projects, ensuring the program meets milestones, deliverables, budget and objectives.
  • Provides expert knowledge of roadmaps and strategic view of enterprise dependency, program solution delivery.
  • Influences and provides leadership on external advocacy efforts.
  • Collaborates to utilize lean capabilities for projects, tools and methodologies and ensures timely execution of projects.
  • Provides strategic direction and continually refines consolidated roadmap of initiatives.
  • Manages requirements, strategic projects, reports, analysis, and deadlines, and coaches on implementation requirements.
  • Creates internal and external communication strategy, including responses to inquiries, requests for information from external parties, and segmentation of stakeholders websites.
  • Works across matrix teams to ensure changes are properly communicated and executed.
  • Experience in the field as a Utilization Management nurse or operations inside a health plan focused on Utilization Management.

Minimum Qualifications

  • Requires a BA/BS degree in a related field.
  • 8-10 years of experience in healthcare industry that includes large scale strategic planning, consulting; or any combination of education and experience, which would provide an equivalent background.
  • MBA preferred.
  • Ability to travel may be required.
  • Experience working with payers and providers preferred.


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Client Delivery Director

Randstad Technologies
Chicago, IL 60631

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Chicago, IL

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