1+ months

Client Account Manager - 174039

Toronto, ON M9C
  • Job Code
    174039

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

The Client Account Manager develops and enhances strategic business partnerships by building trust with our clients' key decision makers to drive client retention/improve loss prevention. The Client Account Manager is a key client advocate and liaison, responsible for building loyalty and ensuring overall satisfaction across the HCM spectrum. This is accomplished through pro-active & continuous calling efforts to clients in order to drive and educate the client on how ADP's product and services add value to their business. The Client Account Manager also is responsible for identifying and notifying sales of new service or product opportunities by striving to gain a deep understanding of the clients business needs. He or She will be accountable for the proactive identification of clients at risk and will participate in retention activities to mitigate potential losses. This individual will act as a liaison between the client and ADP with an effort to assist with quick resolution on outstanding items or issues that put the client relationship at risk. The Client Account Manager will also be responsible for updating records of client contacts, executives and decision makers. A successful candidate will have exceptional verbal and written communication skills and strong business acumen. A strong customer service or sales background is an asset.

 

The Client Account Manager is expected to:

  • Develop an understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client.
  • Acts as a liaison between the client and ADP, serving as an internal client advocate.
  • Maintains a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners.
  • Assigned client base as defined by the Relationship Management Strategy
  • Proactively ensures client satisfaction through routine touch point calls.
  • Proactive identification of clients at risk and initiation and/or participation in retention activities.
  • Provide support to RFP response representing the service organization
  • Retention accountability for between 200-250 national accounts with annual revenues in excess of $1.5M
  • Work collaboratively with internal Departments to provide the Voice of the Customer (VOC) in areas of continuous process improvement
  • Change Management - Communicate and deliver key product and company messaging surrounding client facing change process
  • Increase rate of client adoption to ADP user community on 'The Bridge'
  • Communicates and promotes key ADP initiatives to the client (e.g., user group meetings, product enhancements, etc.).
  • Coordinates client's projects, serves as an escalation point for critical service issues and works in partnership with Services leadership and Development as necessary until resolution.

Qualifications;

 

  • Overall 3 to 5 years of successful experience in related field and client-facing roles and successful demonstration of Key Responsibilities and Knowledge
  • Previous experience in the HCM and Talent Acquisition & Management space preferred
  • Combination of sales / account management / relationship building skills and business/financial acumen

 

  • About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
  • ADP is an Equal Opportunity Employer.

NOTE TO APPLICANTS:

Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

 

 

 

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-04-26 Expires: 2019-08-09

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Client Account Manager - 174039

ADP
Toronto, ON M9C

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