16 days old

Cisco Contact Center Architect

Boston, MA 02110
  • Job Code
  • Payrate
    $60 To $63


Principal consultant and engineering level expertise in Cisco Contact Center. Consultant will be responsible for providing design, technical lead support, and implementation services supporting of Cisco IP Contact Center applications, including CVP, IPIVR, UCCE and UCCX.

Candidate will need to have:

-Bachelor's degree

-Six or more years of relevant work experience.

Ideal Candidate MUST have:

-CCVP, CCIE certifications.

-Expert level proficiency of Cisco Call Center technologies such as Cisco ICM, CVP, UCCE and UCCX and Contact Center scripting.

-Strong Experience in VXML scripting and IVR development.

-Engineer and optimize Contact Center routing environment, including call ICM, CUSP, and CVP.

-Experience with large scale call center environments.

-Strong experience in call flow design and development in Cisco UCCE environments.

-Background in VoIP Telephony, Cisco Call Manager, Cisco Unity voicemail and Webex.

-Strong knowledge and experience in dial plan designs and implementation.

-Ability to configure Cisco Unified Contact Center Enterprise components (Routers, Loggers, Peripheral Gateways, AW-HDS).

-Experience with Session Border Controller technologies such as Oracle Acme Packets.

-Ability to configure Cisco Customer Voice Portal as well as associated VOIP technologies and platforms (Cisco IOS, VXML, ASR, TTS).

-Influence strategy to constantly maintain and drive towards a next-generation voice network infrastructure.

-Work closely with Engineering, Architecture, Application Development, and Governance groups to meet project goals and to ensure operational efficiency and reliability for voice services and the contact center.

-Excellent written and verbal communication skills.

-Excellent computer skills necessary in Word, Excel, Presentation, Project and Visio.

-Excellent people skills with ability to handle difficult situations.

-Ability to establish and define automated system installation/configuration procedures.

-Ability to create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledge base of the infrastructure.

-Ability to communicate effectively with technical and non-technical audiences.

-A self-starter with the ability to work independently and in a collaborative team environment.


  • Information Technology

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Cisco Contact Center Architect

Randstad Technologies
Boston, MA 02110

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Randstad Technologies
Boston, MA

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