23 days old

CHI-GV associate payroll specialist

Wuxi, Jiangsu


  • Act promptly and effectively within prescribed service levels to ensure World Class Service delivery
  • Receive and respond to daily inbound telephone inquiries from employees and management with the goal of resolving the customer's concern on the first contact
  • Effectively utilize CRM tool to access individual employee account information, corporate client data and issues management
  • Identify sensitive customer concerns and escalate to the Team Leader, when necessary
  • Make outbound calls to clients and other shared service providers internally at ADP or externally at client vendors (e.g., client benefits service centers)
  • Document calls and issues in CRM tool
  • Provide information to clients via fax and outbound email

Qualifications & Experience

  • Fluent in Thai & English
  • Good PC skills
  • Excellent troubleshooting/ problem solving skills
  • Excellent communication skills - verbal, listening and written
  • Reliable attendance record
  • Ability to prioritize and multi-task

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2020-07-15 Expires: 2020-08-15

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CHI-GV associate payroll specialist

Wuxi, Jiangsu

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