20 days old
2017-10-312017-11-28

Change/Release Manager - Service Delivery HPJP00076150

Reston, VA 20191
  • Job Code
    585262
  • Payrate
    $30 To $40

Change/Release Manager -- Service Delivery


Reston, VA


Randstad Technologies is searching for an ITIL v2011 Foundations certified Change/Release Manager to support our client's Service Delivery team in Reston, VA on a contract position.



***Updated LinkedIn Profile required, please provide link on resume!!



Job Responsibilities:


- This position will provide assistance with Incident, Change, Problem Tickets and Knowledge Management for the Network Operations team within the client's customer


- Act as the interface between technical staff and the enterprise change board


- Following up with users open tickets to document missing information and verify resolutions


- Running ticket data reports, data visualization, organizing site surveys with technical staff


- Contacting customers to clarify ticket details


- Interpreting change requests to match service offerings


- Manually adjusting change request approval workflow


- Maintaining a working knowledge of the roles and responsibilities of various work groups in order to answer routing questions


- Update the Knowledge Management database as Change is planned, processed, and


implemented


- Expected to coordinate the change process with the customer and act as a liaison to ensure that


Engineers and Technicians follow established process


- Able to guide modifications to the change process and document adherence to the process.


- Demonstrate sufficient IT technical knowledge to provide advice and guidance to customers and


technical staff.


- Expected to attend and occasionally brief and lead meetings utilizing Microsoft PowerPoint, Service Now Reports, and Visualization Software.


- Able to explain not only the change management process but the underlying reasoning for the


process in order to to assist others in complying with it.



Job Qualifications:


- A History of successful communications with customers and technicians and experience with


multiple ticketing systems from a support staff perspective is desired.


- Proficiency with use of Service Now preferred.


- Experience with querying databases utilizing SQL statements desired. A history of basic data


visualization utilizing tools such as Tableau is desired.


- Must demonstrate sufficient technical knowledge to provide advice and guidance to fellow staff


- Must be able to explain not only the process but the underlying reasoning for the process to


assist others in complying with it.


- Must be proactive and able to work with minimal supervision.


- Must have excellent customer service skills and frequently interacts with end customers and


technology leadership


- Has knowledge and experience necessary to apply logical precedent to handle one-off and


unusual situations.


- Desired Certifications: ITIL v2011 Foundations



Please send all resumes to [email protected] ASAP,



***Updated LinkedIn Profile required, please provide link on resume!!


Categories

  • Information Technology

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Change/Release Manager - Service Delivery HPJP00076150

Randstad Technologies
Reston, VA 20191

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Change/Release Manager - Service Delivery HPJP00076150

Randstad Technologies
Reston, VA
US

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