18 days old

Change Manager

Multiple Cities, Multiple
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
The change manager is responsible for:
Challenging and preparing change requests
Ensure that change process rules are followed.
Get prepared with the requestors in order to provide well-prepared fallback scenarios, approval paths etc.
Perform a technical challenge of changes submitted by technical teams.
Validate approval criteria for changes in Production.
Verify availability of production assets.
Manage the Change Advisory Board (CAB)
Prepare and organize meetings before a CAB.
Prepare, organize, moderate and prepare a report of a CAB (Change Advisory Board)
Send internal and external (client) communication regarding planned interventions.
Manage the Post Implementation Review Process (PIR)
Identify status of a change after implementation (Completed, Fallback) and identify possible incidents triggered by the changes
Organize Post Implementation Review meetings and follow-up.
Provide information on incidents detected during release by Incident and Problem Managers.
Integrate Change Management process with other processes (internal and external).
Cooperate with our Clients change management teams (Development)
Cooperate with other processes (Incident Management)


Required Technical and Professional Expertise
Minimum 5 to 7 years of experience with management of IT delivery or roles such as an Change Manager, Integrated Service Manager a Service Management Team Leader, line Manager or equivalent function.
Minimal 2 to 3 years of experience with both technical and functional environments of banking clients, allowing you to understand, participate and moderate CAB and crisis meetings with a large variety of Luxembourg banking clients and client actors, both national and cross border.
Good technical knowledge of various IT domains such as Windows, Unix, Linux, Mainframe, Middleware, Storage, Telecom, Security, etc.
Ability to show leadership in crisis meeting, stress resistance, ability to take overall coordination in a major incident and crisis situation.
ITIL certification or relevant experience showing strong process-oriented mind

Preferred Technical and Professional Expertise
Strong client- and service-oriented mindset
Excellent proven soft skills (team building, motivation, communication, influencing, negotiation, trust building, conflict management, coaching, leadership, ownership, decision-making, etc).
Excellent knowledge of English (oral and written). French is a real advantage.
Excellent documentation and presentation skills.

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-01 Expires: 2019-12-01

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Change Manager

Multiple Cities, Multiple

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