25 days old
2017-10-232017-11-20

Change Management Specialist

Bethesda, MD 20817
  • Job Code
    582086

Job description/Duties:



  • Continuous Process Improvement specialist, who designs relevant metrics to collect, monitor and evaluate
  • Needs an ITIL Practitioner Cert
  • Represent network group in all change management activities and be an advocate for adherence to established change management process and procedures
  • Participate in Change Control Board (CCB) activities in a IT environment
  • Ensure artifacts are collected and Changes are closed out properly.
  • Collect data and create management reports as to the changes implemented and their effectiveness
  • Determine changes if any that can improve the process and make the network group be more efficient
  • Communicate to wider team the changes proposed, process changes, etc., and upon approval, implement it and measure the metrics
  • Serve as liaison between the different groups
  • Author and write documents, process diagrams, SOPs, etc. - to ensure proper CM activities are done
  • Train staff to these processes, SOPs to ensure effective understanding and absorption by staff


Requirements:



  • Bachelors + minimum 5 years' experience
  • Minimum of ITIL Foundation and intermediate Certifications
  • Experience with documenting/modeling business process activities, swim lane creation, RACI development and operating procedures writing
  • Must be able to work independently, under limited supervision
  • Skilled experience with MS Visio, MS Word, MS Excel, MS Project and MS PowerPoint
  • Previous Change management role, Continuous process/service improvement role in an IT shop.


Behavior competencies:



  • Results Oriented
  • Analytical thinking
  • Teamwork and Cooperation
  • Excellent Communication

Categories

  • Information Technology

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Change Management Specialist

Randstad Technologies
Bethesda, MD 20817

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Change Management Specialist

Randstad Technologies
Bethesda, MD
US

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