10 days old

Call Center Support Specialist

San Jose, CA 95119
  • Job Code
    580993
  • Payrate
    $18 To $20

Call Center Support Specialist


San Jose, CA


Special Order Representative


The Special Order Representative receives and generates high volume of telephone calls, processes orders, manages inventory and generates/updates reporting. Answers inquiries, resolves problems, and promotes products/services. Uses computerized system to gather information and confirm sales prompted by incoming calls.


Responsibilities



  • Customer Service Call Center


Club Orchard



  • Reset Password/Password Issues
  • Reissue Rewards (Coupons)
  • Adjust Points
  • Sign in Troubleshooting


Ecommerce



  • Order status
  • Product information
  • Store Stock Status
  • Online FAQ


Special Services



  • Tracking Order Status
  • Placing an Order
  • Approving pricing for an order


All Other



  • Business Accounts
  • Installed Sales
  • Store hours/information
  • Complaints/Comments about stores



  • Receptionist coverage
  • Answering Emails
  • Other responsibilities as assigned


Job Qualifications



  • AA degree or equivalent work experience required with minimum 2 years retail experience
  • Prior special order experience with repair and maintenance products required
  • Sales experience (inside sales or telemarketing) or training helpful
  • Ability to manage and prioritize multiple orders
  • Requires knowledge of the organization, products, and/or services
  • Computer proficiency, especially Microsoft Excel, and ability to navigate a computerized data entry system or other relevant applications
  • Excellent analytical, communication, and interpersonal skills
  • Positive/cheerful attitude
  • Ability to multitask

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Call Center Support Specialist

Randstad Technologies
San Jose, CA 95119

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Call Center Support Specialist

Randstad Technologies
San Jose, CA
US

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