30 days old

Business Systems Consultant 6 - SharePoint Service Delivery Management Lead

Raleigh, NC 27603
  • Job Code
Job Description

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

Within the Enterprise Functions Technology group (EFT) we are looking for a Business Systems Consultant 6 - Senior Service Delivery Management Lead to join the Enterprise SharePoint Services team with Wells Fargo & Company. Our team is responsible for delivering SharePoint as a Service within Wells Fargo for all lines of business and technology. We have one of the largest deployments of SharePoint globally serving over 260,000 team members in more than 30 countries.

This position will be directly responsible for:

Providing senior ITIL and Service Delivery Management strategy, monitoring and execution Implementing and refining our Target Operating Model for on premise and cloud service delivery Overseeing our SLA and OLA strategy, execution, monitoring and reporting Coordinating Business Continuity Planning, strategy and execution Providing relationship management services for our partners Mentoring our team of service delivery managers Delivering our partnership reporting strategy and execution Coordinating our product management strategy and executionRequired Qualifications

10+ years of business systems analysis experience, design experience, or a combination of both7+ years of experience working with the Information Technology Infrastructure Library (ITIL) Framework7+ years of SharePoint experience5+ years of experience in IT Service Management5+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment

Desired Qualifications

Excellent verbal, written, and interpersonal communication skillsA BS/BA degree or higher in science or technologyIT Infrastructure Library Certification (ITIL)Scrum Master certification

Other Desired Qualifications 7+ years of SharePoint service support or related experience covering on premise and cloud deployments 7+ years of experience with SharePoint delivery Experience delivering ITSM functions on Agile Team Experience using and delivering SharePoint in O365 Experience delivering ITSM with ServiceNow Process Engineering CertificationStreet Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-01-29 Expires: 2020-03-28

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Business Systems Consultant 6 - SharePoint Service Delivery Management Lead

Wells Fargo
Raleigh, NC 27603

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