29 days old

Business Systems Consultant 4

Charlotte, NC
  • Job Code
Job Description

The Wealth & Investment Management (WIMT) Application Delivery Services team is looking for a Business System Consultant for the WIMT Investment Contact Center (ICC) team. The selected candidate will act as a liaison between the line of business and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems. This position provides analysis for production support, maintenance and project delivery for contact center desktop applications and initiatives across WIM.

This position will be responsible for coordination between various cross-CIO technology teams that will be delivering desktop solutions for the contact center. The project work this resource participates in will include new business features and functions as well as supporting the transformation of legacy systems as they are converted to the new architectural patterns: specifically, User Experience (UX), Business Process Management (BPM) and Service Oriented Architecture (SOA). This position will provide support to both domestic and international application development teams. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. May provide direction and guidance to less experienced staff. The successful candidate will participate in technology and business interactions during troubleshooting related to Incident Management and work with Application Development Manager on communication of incidents.

The candidate should have the ability to meet tight deadlines and work non-standard business hours for incident support and deployment when necessary. Occasional travel may be required as well.

Required Qualifications

  • 5+ years of business systems analysis experience, business systems design experience, or a combination of both

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams
  • Experience developing and cultivating professional relationships
  • Knowledge and understanding of project management principles: tracking deliverables and coordinating tasks and activities : deliverables
  • Experience communicating and presenting complex information to multiple levels of the organization
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Knowledge and understanding of contact center environments and associated technologies

Other Desired Qualifications
  • Experience leading large, complex projects
  • Knowledge and understanding of modern web applications
  • Experience interfacing with SOA service teams and experience working in a Service Oriented Architecture environment.
  • 2+ years of experience working/interacting within an application development team(s) environment
  • 1+ years of experience working/interacting with desktop development projects/efforts
  • Demonstrated experience in delivering requirements for content rich, data-driven web UI applications to customers
  • Financial services experience is preferred


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



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Business Systems Consultant 4

Wells Fargo
Charlotte, NC

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Charlotte, NC

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