15 days old
2017-11-062017-12-04

Business Systems Analyst

Round Rock, TX 78682
  • Job Code
    586186
  • Payrate
    $40 To $44

Business Systems Analyst


Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis.


Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.



  • Ensures contractual service support requirements are understood and managed.
  • Presents operational and service level reports and explains service level support available to internal or external customers.
  • Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.


Qualifications - External:



  • In-depth disciplinary knowledge; leverages business acumen and subject matter expertise.


    • Contributes to the development of new techniques and plans within area of expertise.

  • Thorough understanding of business priorities, strategy and direction.
  • Manages projects and program execution for ProDeloy for Client
  • Provides innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.


    • Opportunity/risk analyses
    • Process feedback to core team

  • Contributes to the area through delivery of end results and contribution to planning for the area.
  • May manage vendor relationships with ProDeploy for client
  • Leads complex service delivery processes and associated projects.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Business Systems Analyst

Randstad Technologies
Round Rock, TX 78682

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Business Systems Analyst

Randstad Technologies
Round Rock, TX
US

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