10 days old

Business Systems Analyst

Los Angeles, CA 90067
  • Job Code

Business Analyst

General Summary

Supports multiple business units as a Business Analyst by participating in a functional and technical capacity in all phases of Project Life Cycles and ongoing management, support, and maintenance of several systems. This candidate will lead multiple activities such as business process reengineering activities and managing complex requirements, while serving as functional liaison and key constituent to the user community. This person continuously gains an understanding of the customers' operations and how systems are used in support of their operations, transferring knowledge between users and technical members of the team.


  1. Project Initiation

  • Develops understanding of customers needs and applies it in researching potential solutions.
  • Participates in clarification, rationalization and documentation of project requests.
  • Participates in preparation of the Business Case, Project Charter, Project Cost Justification, RFI, RFP, Package Selection Recommendation and other project initiation documents.

  1. Application Development

  • Analyzes and documents relevant business processes.
  • Conducts interviews with customers to define functional requirements.
  • Serves as intermediary between technical and non-technical teams to ensure items are developed to meet business needs.
  • Leads and/or participates during detailed design and/or configuration.
  • Participates in software selection process, where applicable.
  • Participates in Integration Testing, including development of test plans, test cases and scenarios and documentation of results.
  • Facilitates and/or Conducts User Acceptance Testing.
  • Assists in the preparation of end user documentation, training materials, curriculum and schedule.
  • Conducts training classes, including train-the trainer, one-on-one and classroom style training.
  • Provides first line post implementation support to users regarding functional issues.
  • Participates in change management activities.

  1. Application Support

  • Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds when needed.
  • Participates in functional analysis for production support activities.
  • Applies department change control policies & procedures.
  • Coordinates with other IT departments on integrated system support.

  1. Administration

  • Communicates plans, status and issues to management on a regular basis.
  • Adheres to department standards, policies, procedures and industry best practices.

  1. Departmental Responsibilities

  • Self-driven with ability to adapt quickly to constantly changing environment.
  • Ability to self-prioritize based on constantly changing needs ranging across project and support initiatives.
  • Comfortable presenting in front of large groups and to Executive Management.
  • Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies for Client.

  1. Other Duties As Required

  • Available to work nights and weekends as needed.

Job Requirements


  • Project and Software Development Life Cycle Methodologies.
  • Agile and Waterfall experience is preferred.
  • Good understanding of entertainment industry and the role that IT plays in the industry.
  • Digital Media Management experience is preferred
  • Proficient with IT structured analysis methodologies, including process flow definition and data flow diagramming.


  • Strong relationship management skills with direct team, partners, customers, and vendors.
  • Strong written and verbal communication skills, including development of project documentation, presentation materials, and presenting to technical and non-technical audiences.
  • Strong analytical skills.
  • Strong hands-on experience on Agile SCRUM (e.g. user story writing, grooming, stand-ups and retrospectives)
  • Team player
  • Managing complex requirements from inception through delivery. Ability to tackle a challenging set of requirements to help navigate technical and non-technical teams to choosing the best solution(s).
  • Prioritizing tasks and managing expectations for short vs. long-term deliverables.
  • Ability to work effectively with all levels of staff, clients and other IT personnel.


  • At least 4 years of full-time business analysis, functional project management, or equivalent experience.
  • Experience constructing / running SQL queries
  • Understanding of desktop support of Macs and PC's, including network shares, folder shares, and application troubleshooting
  • Understanding of Information Security best practices
  • Experience managing and following change control procedures
  • Prefer consulting experience with one of the Big 4 or an equivalent firm
  • PreferBachelors or Masters in Industrial Engineering/Operations Research/Engineering Management
  • At least 2 years of experience participating, managing, or developing in a software development environment.
  • At least 2 years of experience defining complex user requirements.
  • Experience with relevant business application software strongly preferred (e.g. Digital Asset Management).
  • Experience with project management software a plus.
  • Experience with cloud and emerging technologies a plus.
  • Entertainment industry experience strongly preferred.


  • Information Technology

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Business Systems Analyst

Randstad Technologies
Los Angeles, CA 90067

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Randstad Technologies
Los Angeles, CA

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