1 day old

Business Support Consultant 5 - Pega Service Tier

Tempe, AZ 85281
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Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

This position will provide project and base support to the Case Management & Workflow Technology (CMWT) organization and will include the following: Perform basic analysis and documentation of business requirements. Communicate effectively with business and technical partners. Design medium to complex level database configurations, roles, and security access. Develop functional specification and technical design documents. Coordinate production deployment consistent with security policy and installation standards. Handle application enhancements independently. Undertake and successfully execute a broad range of technical assignments. Take part in DR support rotation schedule. Understands BCP, quality, security and compliance requirements for supported area and analyzes additions and changes for risk to the environment. Participates in testing and updating the business continuity plan. Provides IST and ET support for projects impacting numerous forms of complaints/claims processing.

Provides technical consultation and support in the design/implementation of computer applications and programs, and database schemas. Analyzes business requirements, designs and writes technical specifications to design or redesign computer solutions.

Develops original and/or complex design guidance to less experienced staff. Leads and/or performs modeling, simulations and analysis efforts. Verifies program logic by overseeing the preparation of test data, testing and debugging of programs. Participates in overall systems testing. Leads the migration of applications to production. Develops new documentation, participates in the development of department technical procedures and designs user guides. As an escalation point for application support and troubleshooting, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems. Leads projects, including assignment of tasks, and provides direction and guidance to less experienced staff. Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.

Required Qualifications

7+ years of business systems analysis experience, business systems design experience, or a combination of both

Desired Qualifications

Excellent verbal, written, and interpersonal communication skillsExperience with Waterfall and Agile project methodologies2+ years of JIRA experience

Other Desired Qualifications 3+ years of business analyst experience on current/near-current versions of the Pega Systems platform Pega certification CBA (Certified Business Architect), CSBA (Certified Senior Business Architect) and/or equivalent training/experience PegaSystems application experience in the financial services industry Demonstrated ability handle requirements gathering and enrichment for a complex feature-set project using the Pega Systems-based platform Thorough understanding of PegaSystems-based solution principals and capabilities Confluence tool experience Experience with Pega 8+ release levels Prior experience with financial industry from an operations perspective Experience managing SDLC project requirements and change/deployment management Knowledge and understanding of Cloud computing, PaaS design principles and micro services and containers Proven ability to collaborate with business partners to define project delivery roadmaps Hands-on experience with solution testing/training/supportDisclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-05-23 Expires: 2020-06-22

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Business Support Consultant 5 - Pega Service Tier

Wells Fargo
Tempe, AZ 85281

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