1+ months

Business Support Consultant 3 (Platform Services)

New York, NY 10007
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you

Enterprise Services & Portfolio Management Business Support Consultant platform services team

Wells Fargo Technology is driven by our customers desire for resilient, efficient, effective, decisive, and responsive technology. To support those needs, the Chief Technology Officer (CTO) group is responsible for Agile Transformation, Enterprise Architecture, Services, Product Development and Cloud Enablement, Engineering, Operations & Site Reliability Engineering, and Business Services & Governance.

Within the Chief Technology Office, the Enterprise Services & Portfolio Management (ESPM) team provides technology strategy and solutions for the tools and data supporting Enterprise API and IT Service Management, Portfolio Management and Enterprise Business Process Management functions. ESPM provides the tools, data, and API services necessary to run the business of IT and to manage enterprise services.

A qualified candidate will aide in running the business and provide platform operational support for the ESPM platform management team. The candidate will be responsible for providing a single pane of glass view of the health and hygiene of IT Service Management, Business Process Management, API Gateway, and IT Data Services application portfolios. The position will partner with competency centers of excellence to ensure successful controls and governance is in place, as well as, create a robust service to ingest, manage, and report on a variety of initiatives aligned to technology currency, vulnerability management, policy exception management, access management, and BCP planning. The roles will also focus on new strategic initiatives, assess the effectiveness of platform function, and develop performance improvement opportunities. Functions supported may include: policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/development, reporting and analysis, process improvement, quality management, communications, and team member processing.

The candidate must demonstrate the ability to consult with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for the applicable business functions. Utilizes thorough knowledge of the business unit's functional area or products to support strategic initiatives for the business. Experience leading support functions and/or operations/production oversight for multiple business groups within a Line of Business. Presents to executive management on business performance and recommends strategies to implement changes and improvements.

Required Qualifications

2+ years of business continuity planning experience5+ years of experience creating pivot tables and performing data analysis in Excel2+ years of experience working with a vulnerability team aligned to technology3+ years of Technology Risk Management experience6+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience

Desired Qualifications

A BS/BA degree or higher in information technologyAbility to analyze metrics and articulate data trends both visually and verballyAbility to develop and execute business vision, strategies, and goalsAbility to identify and manage complex issues and negotiate solutions within a geographically dispersed organizationAbility to interact with all levels of an organizationAbility to manage projects and issues involving multiple technology platformsExcellent verbal, written, and interpersonal communication skillsKnowledge and understanding of software development life cycle (SDLC): code control, build and deploymentKnowledge and understanding of system deployment processes to multiple environment regionsKnowledge and understanding of technology testing: build/deploy processes, and release management

Other Desired Qualifications Knowledge of Business Intelligence (BI) software products like Tableau, Qlikview, etc Knowledge of macros, scripting, or other query language Knowledge of risk management tools and processesJob Expectations

Flexibility to work in a 24/7 environment, including weekends and holidaysAbility to travel up to 10% of the time

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZCA-SF-Financial District: 333 Market St - San Francisco, CAMN-Minneapolis: 550 South 4th St - Minneapolis, MNNC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-04-17 Expires: 2020-06-15

Featured Jobs

Sponsored by:
ADP Logo

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Business Support Consultant 3 (Platform Services)

Wells Fargo
New York, NY 10007

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast