7 days old

Business Support Analyst

Marlborough, MA 01752
  • Job Code
  • Payrate
    $60 To $80


  • Provides level 2 support for all applications in assigned area. Support includes: Root Cause Analysis; Fix Resolution; User Request Processing; Post implementation support; Request Priority Setting; Continuous Process Improvement; User Acceptance Testing; Communicates deployments to the user community. Generally works on issues of a moderately complex to highly complex nature and escalates more complex problems to vendor or appropriate area. Partners with appropriate technical experts and outside vendors (if necessary) to resolve issues in a timely, cost effective manner based on SLAs and OLAs.

  • Educates user community on the proper use of applications including: Systems Administration; Systems Configuration; User Access Administration; Accessing and Leveraging User Manuals; Enhancement requests.
  • Experienced in performing activities directly impacting transition of Development Projects into the production environment..
  • Oversees software packages and executes upgrade plans partnering with the appropriate IT Technical teams. Updates support documentation as necessary adhering to Sarbanes Oxley process and procedure requirements.
  • Prioritizes, identifies and recommends solutions to issues raised by working directly with the development team.
  • Ensures functional integration of business process solutions during transition of new applications to Production
  • Coordinates warranty/post warrant cutover plans and is the primary contact for the project team and interfaces with key individuals during transition of applications
  • Acts as a Subject Matter Expert (SME) in the development of system and business requirements. Provides guidance to junior analysts.
  • Communicates effectively with Sr. Business users to identify and prioritize needs, articulate business impact and workarounds, and evaluate alternative business solutions; coordinates activities across various cross-functional teams and Sr. Stakeholders (Business and IT).
  • Identifies problems and makes recommendations regarding most expedient approach to problem resolution
  • Determines appropriate channels, medium and timing for communicating issues and resolutions
  • Other duties as required. May be required to work during "off hours."


  • 5 years of experience in Oracle eBusiness Suite. Experience with R12 is preferred.
  • Knowledge of Oracle modules which include:Oracle HR, Oracle PTO, Oracle Benefits Oracle Compensation Workbench, Oracle Self Service & Oracle Payroll.
  • Must be willing to learn new Oracle modules.
  • Experience of Oracle SQL *Plus, PL/SQL, EiS Reporting will be an advantage.
  • Excellent interpersonal skills
  • Strong Analytical and organizational skills
  • Understanding of TJX functional divisions and their interaction
  • Familiar with client-server, browser-based and/or mainframe applications
  • Basic knowledge of SPI, PCI, PII and Sarbanes Oxley (SOX) requirements preferred
  • Understands basic concepts of Solution Delivery Process (SDP)


  • Information Technology

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Business Support Analyst

Randstad Technologies
Marlborough, MA 01752

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Randstad Technologies
Marlborough, MA

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