1+ months

Business Relationship Manager, IT

Glendale, California 91203
  • Job Type
    Employee
  • Job Status
    Full Time

Dine Brands Relationship Managers will be an integral part of the success Dine Brands is building over the next several years. Our Relationship Manager partners with our brands to provide strategic insight, ensuring they are fully equipped to offer their guests the latest in Dine Brands innovative technology offerings.

At Dine Brands, we understand that hospitality is founded in providing the best customer service to their guests, and at Dine Brands that remains true. Our Relationship Managers are a reflection of the brands they work with, providing solutions that work at keeping them competitive, compliant and profitable.

Dine Brands IT group has an immediate opening on our Brand Management Team. This position requires an ability to create, build and strengthen the relationships between Dine Brands and our Brands. Relationship Managers are responsible for offering the full line of Dine Brands technology services, making strategic recommendations move our brands into the future.

Location: Glendale or Kansas City

Job Responsibilities

  • Conduct Franchisee Satisfaction Reviews and coordinate all brand related efforts on the franchisee’s behalf
  • Function as the brands escalation point, coordinating internal support teams’ efforts as needed to resolve customer issues with satisfaction
  • Serve as a strategic liaison in between different DINE BRANDS groups in order to facilitate world class customer service
  • Proactively and effectively manage brand relationships in order to meet or exceed annual sales goals. Includes understanding your brands current and future needs in order to maintain Dine Brands full line of technology platforms within IT Services.
  • Meet with appointed brand, partner and franchisees, both in person and via phone, on a regular basis to ensure that all of their needs are being met
  • Conduct quarterly business reviews
  • Review and deliver Monthly Reports to IT leadership on the health of the relationship

Requirements

Knowledge, Skills and Education

  • Personal Character: Ability to build trustworthy and lasting relationships with internal and external partners. Uphold Dine Brands values and create a collaborative working environment where our franchisees, brands and Dine Brands are successful
  • Personal Leadership: Self-motivated and goal-oriented, ability to managed change and conflict, takes responsibility for one’s successes and mistakes
  • Essential Relationship Management Skills: Prioritization and organization of tasks and objectives, excellent time management skills, ability to influence others to ensure initiative completion as outlined
  • Excellent written and verbal communication skills
  • Desire to be a continuous learner
  • Willingness to travel up to 15-20%
  • Information Technology background preferred
  • Understanding of the retail or restaurant product line and technology
  • Understanding of with the Agile and other technology processes
  • Understanding of in the hospitality service industry
  • Prior Project or Relationship management experience
  • Ability to work in fast paced, rapidly changing environment and a high-level attention to detail
  • Expert at MS Office applications

DINE BRANDS offers end-to-end technology solutions that range from core restaurant technology (i.e. POS, payment and internet) and Guest Facing Technology such as Websites, Mobile apps and AI Voice Ordering as well as several other supporting and enabling technologies.

As a company, we strive to deliver the best solutions the industry has to offer and back them with a high level of personal customer service that distinguishes us from the competition. Our efforts provide franchisees with a trusted technology partner, shareholders with a good return on their investment, and Dine Brands employees with a great place to work.

Categories

Industry

  • Hospitality / Travel / Tourism
Posted: 2019-10-29 Expires: 2019-12-28

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Business Relationship Manager, IT

Dine Brands Global
Glendale, California 91203

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