7 days old

Business Process Admin

Santa Ana, CA 92705
  • Job Code
    581074

SAIC Job Description


Administrator


Job Summary:


The Administrator is responsible for interfacing with Client, Program Management and to provide


delivery of service inquiries and problems. . This position will also be responsible for queue management


and scheduling using ServiceNow.


Key responsibilities:


? Queue Management using ServiceNow


? Reporting


? ITIL processes in Incident and Problem Management


? Communicates highly technical information to both technical and non-technical resources


? Interacts with numerous resolver groups to restore service and/or identify core problems


? Responsible for maintaining acceptable levels of customer satisfaction according to defined


policies


? Trains end-users on standard IT procedures as required


? Interacts daily with supervisor, peer groups, Service Desk and customers


Required Skills, Education and Experience:


? 2 years of applicable technical experience


? Must be proficient in Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Access, Excel,


and Publisher).


? Must be proficient in use of web-based applications for executing a variety of requested services


and internal and external business processes


? Must be capable of providing customer consulting services with minimal supervision


? Excellent Communication Skills - written and oral


? Ability to communicate effectively with all levels of personnel


? Strong Motivational skills


? Team leadership skills


? Excellent planning/time management skills


? Excellent client-facing skills


? Must be capable of providing customer consulting services with minimal supervision


? Location of work is Santa Ana, CA.


Security Clearance Requirements:


? Candidate must pass a Background Investigation (LiveScan)

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Business Process Admin

Randstad Technologies
Santa Ana, CA 92705

Share this job

Business Process Admin

Randstad Technologies
Santa Ana, CA
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast