15 days old
2018-05-102018-06-07

Business Operations Profession

McLean, VA 22102
  • Job Code
    620174

Responsible for management of a business team supporting external customer assess to Freddie Mac offerings. Oversees team project assignments, including business requirements and project and process specifications. Coordinates with project teams and ensures that projects are successfully integrated into business processes. Requires full application of standard principles, theories, concepts, and techniques. Provides issue resolution support. Reports directly to Group Manager. Works under normal supervision.


Responsibilities Include:


- Ensures the timely and accurate set-up of customer access transactions


- Manages productivity to established SLA's


- Handles management level approval of customer account/access changes and requests


- Assists in the research of information and data discrepancies


- Oversees team special projects and initiative assignments


- Provides team communications around new processes and process changes


- Ensures supporting procedures, process flows and narratives are created and updated as necessary


- Develops training activities as needed


- Ensures timely completion of deliverables


- Communicates business requirements to support reporting and business needs


- College Degree or equivalent experience; work towards advanced studies/degree preferred. Typically has 3 - 5 years related experience.


- Proficient in Microsoft Suite (Excel, Access, PowerPoint and Word)


- Strong reporting skills


- Strong analytical skills with orientation to detail


- Knowledge of business applications


- Knowledge of secondary mortgage line of business


- BS/BA degree preferred


- Experienced in security data management and/or user access management preferred


- Experience with business application support and project methodologies preferred


- Comfortable with changing priorities due to business needs


- Ability to troubleshoot complex issues in a systems application


- Ability to work across teams and departments to resolve application issues


- Must have excellent interpersonal and communication skills


- Able to work independently as well as within a team environment


- Ability to convey ideas effectively and prepare written process documentation.


- BS/BA degree preferred


- Experienced in security data management and/or user access management preferred


- Experience with business application support and project methodologies preferred


- Comfortable with changing priorities due to business needs


- Ability to troubleshoot complex issues in a systems application


- Ability to work across teams and departments to resolve application issues


- Must have excellent interpersonal and communication skills


- Able to work independently as well as within a team environment


- Ability to convey ideas effectively and prepare written process documentation

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Business Operations Profession

Randstad Technologies
McLean, VA 22102

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Randstad Technologies
McLean, VA
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