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Business Enablement Manager (Technology Area Manager 1)

Wells Fargo

Chandler, AZ
Job Code:
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Job Details

Job Description

No Specific Location is required, this role can be 100% remote


Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial financial services through more than 8,600 locations, 13,000 ATMs, online (, and mobile devices.

Were headquartered in San Francisco, but were decentralized so every local Wells Fargo location is a headquarters for satisfying our customers financial needs and helping them succeed financially. We do business with 70 million customers and one in three U.S. households. Wells Fargo has approximately 273,000 team members in 42 countries and territories across our more than 90 businesses.

At the end of first quarter 2017, Wells Fargo ranked third in assets among U.S. banks.

Our vision: We want to satisfy our customers financial needs and help them succeed financially.

Technology Operational Process & Data Management (TOPDM)

As part of the Enterprise Information Technology (EIT) group, TOPDMs mission is to ensure IT operations effectiveness by

  • Supporting process and service maturity through consistent operational data governance, frameworks, practices, tools, methodologies, reports, metrics, measurements, analysis and usage of all operational data required to run the business of technology.
  • Providing insight across WFs technology operations portfolio including 1.3M active assets, 13 asset classes, 4600 applications, 400+ SOOs/SORs/Tools, and 10k products.
  • Leveraging a shared data model, with Center of Excellences (CoEs) aligned to critical strategic programs/initiatives requiring significant expertise and agility to meet regulatory, leadership and operational requirements.

The Position

The new senior Business Enablement leadership position will focus on delivering business insights to EITs leadership to enable EIT to run as a data-driven business, resulting in better business outcomes aligned with organizational, leadership and regulatory goals and requirements. The leader will drive the development of operational-level insights through across a matrixed organization through

  • Modeling
  • Ad-Hoc Analytics
  • Statistical Analytics
  • Predictive Analytics
  • Emerging Metrics
  • Risk Metrics
  • Performance Metrics
  • Workflow and Time Series Studies
  • Data Integration Techniques
  • Reporting and Visualization Technologies

The leader will be accountable to collaborate with business partners with direct responsibility for relationship management, portfolio management, request/fulfilment management (including prioritization and fulfillment leveraging an Agile Development Model) and requirements management (including PDD, BRD, and FSD development related to data sourcing, data integration, metrics and curated views) in alignment with EIT business objectives and operational requirements, including the delivery of data and key metrics supporting Strategic Planning, Asset Management, Portfolio Management, Regulatory Compliance, Financial Transparency, Workforce Management and Performance Optimization.

The leader will

  • Lead a dedicated team responsible for driving the vetting, planning, execution and tracking of initiatives leveraging an Agile Squad approach to delivery.
  • Matrix manages the delivery of approved requests/projects/initiatives, from requirements to QA to production implementation.
  • Ensure requests are managed consistently, following the same processes, rigor and discipline across all aspects of request fulfillment including business cases, methodologies, tools, post implementation reviews, SDLC requirements, etc.
  • Ensure transparency across the entire portfolio, include new request triage/prioritization, in-flight monitoring and reporting, and operational oversight and lifecycle management of supported metrics, reports, dashboards, and curated views.
  • Represent TODS/TOPDM leadership on strategic initiatives, providing SME expertise related to data driven solutions.

The Candidate

In addition to the required qualifications, the successful candidate will demonstrate effectiveness in building high performing teams focused on driving business results through leadership effectiveness and team member engagement; contributing to the broad EIT strategy with a One Wells Fargo lens by living the vision and values of Wells Fargo.

This collaborative leader must be capable of initiating action and managing change. The role demands a persuasive, effective communicator who can position this shared services team as an indispensable business partner. It requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment.

The role requires a sense of urgency, passion for results, and personal accountability for achievement.

Required Qualifications

  • 10+ years of analytics experience
  • 5+ years of experience coaching and developing a team
  • 6+ years of experience using data and analytics to inform and develop risk mitigation strategies
  • 5+ years of experience with Governance, Risk, and Compliance (GRC) concepts
  • 12+ years of technology infrastructure experience, non-development technology experience, or a combination of both
  • 5+ years of management experience in technology

Desired Qualifications

  • 10+ years of strategic planning and development experience
  • 5+ years of data management experience
  • Compliance and regulatory systems experience
  • Experience developing, implementing and monitoring a risk-based compliance program to assure compliance with federal, state, agency, legal and regulatory requirements or providing oversight to a compliance function
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Ability to analyze metrics and articulate data trends both visually and verbally
  • Ability to assess issues, make quick decisions, implement solutions, and influence change
  • Ability to develop roadmaps and plans that enable strategies
  • Ability to interact with all levels of an organization
  • Advanced Microsoft Office skills
  • Good analytical skills with high attention to detail and accuracy
  • Good data analytical and validation skills
  • Knowledge and understanding of data governance challenges and approaches: metadata, data quality, and data stewardship
  • Knowledge and understanding of data governance program development and implementation in a large organization across multiple business functions
  • Knowledge and understanding of technical leadership including large, visible, cross group projects across multiple technologies
  • Strong analytical and quantitative skills
  • Strong analytical skills with high attention to detail and accuracy
  • Strong project management skills
  • Strong relationship management skills
  • 5+ years of SQL experience
  • Experience with large-scale process transformation initiatives
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
  • Management experience including multiple or large technology functions

Other Desired Qualifications
  • Professional Expertise (e.g., Subject Matter Expertise) and/or advanced educational degrees in mathematics, statistics, data science, data analytics, modeling, predictive analytics, etc.
  • Understanding of technology operational lifecycle from inception to provisioning to support to retirement.
  • Background in developing operational metrics frameworks (e.g., control charts, boundaries, etc.) and implementation plans.
  • Experience delivering executive-level business insights to help drive enterprise decisions.
  • Expertise in advanced data modeling, database (e.g., Oracle, Hadoop, SQL) and BI tools (e.g., SAS, Micro Strategies, Tableau, Cognos, Microsoft BI Suite, etc.).
  • Background working on extremely complex problems where analysis of situations or data requires an evaluation of both tangible and intangible factors.
  • Strong working knowledge of technology practices, including lifecycle management and technology risk mitigation techniques.
  • An analytical aptitude with the ability to apply critical judgment.
  • Must be comfortable communicating up and down within the organization including demonstrated ability to translate complex analyses and insights into relevant business discussions with diverse groups.
  • Improved data quality and accuracy to drive decision-making.
  • Strategic resolution of data challenges.
  • 8+ years of SDLC experience (including Release and Change/Problem Management)
  • Agile Development Expertise
  • PMP Certification
  • MBA in MIS or Data Analytics

Job Expectations

  • Ability to work additional hours as needed
  • Ability to travel up to 20% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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