4 days old

Business Change Management

New Orleans, LA 70113
  • Job Code
  • Payrate
    $60 To $64

Position Description

The Change Management Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change - including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.


While the Change Management Specialist does not have supervisory responsibility, this person will have to work through many others in the organization to succeed. The Change Management Specialist, in coordination with the project team, will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The Change Management Specialist may also provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions. The Change Management Specialist will also support project teams in integrating change management activities into their project plans.

Roles and responsibilities

  • Apply a structured methodology and lead change management activities
  • Assess the change impact
  • Complete change management assessments
  • Create change management strategy and plan including training, communications
  • Identify and manage anticipated resistance
  • Consult with project management office (PMO) and provide weekly updates, including risks, concerns and accomplishments.
  • Create deliverables in accordance with the change management plan
  • Lead communication and training efforts, which may include management, development, logistics and execution.
  • Support and engage senior leaders
  • Coordinate efforts with other specialists and business project leads
  • Integrate change management activities into project plan
  • Evaluate and ensure user readiness
  • Manage impacted stakeholders

Skills and qualifications

  • Experience with large-scale, cross-functional change efforts.
  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies and tools.
  • Exceptional communication skills - both written and verbal.
  • Excellent active listening skills.
  • Ability to clearly articulate messages to a variety of audiences.
  • Ability to establish and maintain strong relationships.
  • Ability to influence others and move toward a common vision or goal.
  • Flexible and adaptable; able to work in ambiguous situations.
  • Resilient and tenacious with a propensity to persevere.
  • Forward looking with a holistic approach.
  • Organized with a natural inclination for planning strategy and tactics.
  • Problem solving and root cause identification skills.
  • Able to work effectively at all levels in an organization.
  • Must be a team player and able to work collaboratively with and through others.
  • Acute business acumen and understanding of organizational issues and challenges.
  • Familiarity with project management approaches, tools and phases of the project lifecycle.


  • Change management plan
  • Communication plan
  • Communications (will be critical)
  • Stakeholder analysis (Readiness Assessment) - preliminary deliverable already available
  • At-a-Glance presentation (project overview)
  • Training plan - coordinate with vendor responsible for training delivery
  • Training materials - review and input with vendor responsible for training delivery


  • Management

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Business Change Management

Randstad Technologies
New Orleans, LA 70113

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Randstad Technologies
New Orleans, LA

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