9 days old
2018-01-122018-02-09

Business Analyst

Warwick, RI 02886
  • Job Code
    595920
  • Payrate
    $28 To $33

The successful candidate will be a self-motivated, Tech-savvy Sr. Business Analyst with the ability to think strategically and collaborate with cross-functional team members in a highly matrixed, fast paced enterprise-level organization. The Senior Business Analyst will lead the end-end analysis, documentation, management, and tracking of business requirements throughout the life of the project/program.


Responsibilities:


- Develop business requirements to implement new and/or modified processes, complete general business analysis and process mapping activities (i.e., current state, future state)


- Communicate technical concepts to non-technical audiences, and business concepts to technical audiences


- Efficiently manage and trace requirements end to end, throughout the life of the project/program


- Plan, lead and host meetings to elicit and document high level and detailed business requirements


- Communicate concepts using narrative, graphical, and visual means with strong business writing and communication skills


- Identify gaps, dependencies and linkages between programs, and communicate findings with appropriate program leadership and team members


- Apply emotional intelligence, communication, planning, meeting management, and time management skills to successfully execute day to day activities


- Work in a virtual environment and/or with virtual team members


- Provide updates to management regarding business analysis deliverables and/or the application and implementation of new or revised processes


- Manages critical relationships with GSC staff, IT partners, and LOB partners


- Performs other duties as assigned or required


Experience Required:


- Extensive experience (>5yrs) with developing business requirement (BRDs) and process mapping (swim lane workflows) documents


- Experience in Call Center and/or CRM applications is required


- Experience working on dynamic, transformational projects highly desired


- Experience planning and managing Quality Assurance and User Acceptance Testing highly desired


- Experience working through all aspects of the SDLC with the flexibility to adapt to both Agile and Waterfall methodologies highly desired


- Strong written and oral communication skills, with experience succinctly presenting business analysis outcomes and recommendations


- Ability to work within a team environment as well as independently


- Ability to balance multiple responsibilities and adapt to changing priorities


- Strong working knowledge of Microsoft Word, Excel, PowerPoint, and Visio required

Categories

  • Information Technology

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Business Analyst

Randstad Technologies
Warwick, RI 02886

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Randstad Technologies
Warwick, RI
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