22 days old

Business Analyst

San Bruno, CA 94066
  • Job Code
  • Payrate
    $51 To $55

Online Grocery/Pickup Store Support team Supports the GM/Grocery Pickup team and stores by analyzing and resolving store related issues, delivering relevant updates on trends, expertise in field issue management, providing input on system updates/upgrades, and ad hoc analysis for current business initiatives.

Ability to work closely with Bentonville and Sunnyvale business partners to ensure Stores and Field Associates are supported quickly and successfully.

Position: Online Grocery Pickup Support

- Ownership of all Support Queues

- Work with Store and Field Associates to triage, analyze and resolve reported issues

- Review and resolve all reported issues within identified SLA's

- Coordinate with multiple technical teams for issue resolution and lead COEs (correction of errors) when necessary

- Escalate issues impacting the business to leadership when appropriate.

- Provide and improve current support processes continuously from learnings

- Provide weekly updates on trending and high priority issues.


- Ability to multitask and prioritize work in a high paced work environment.

- Ability to quickly address obstacles hindering issue resolution and escalate as needed

- Excellent communication and interpersonal skills

- Strong documentation skills

- Must be able to communicate at a level appropriate to the audience (peers and senior management).

- Knowledge of Remedy and Jira

- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field.

- Highly knowledgeable about business processes and workflows

- eCommerce experience a plus


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Business Analyst

Randstad Technologies
San Bruno, CA 94066

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Business Analyst

Randstad Technologies
San Bruno, CA

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