22 days old

Business Analyst

San Bruno, CA 94066
  • Job Code
    578170
  • Payrate
    $51 To $55

Online Grocery/Pickup Store Support team Supports the GM/Grocery Pickup team and stores by analyzing and resolving store related issues, delivering relevant updates on trends, expertise in field issue management, providing input on system updates/upgrades, and ad hoc analysis for current business initiatives.


Ability to work closely with Bentonville and Sunnyvale business partners to ensure Stores and Field Associates are supported quickly and successfully.


Position: Online Grocery Pickup Support


- Ownership of all Support Queues


- Work with Store and Field Associates to triage, analyze and resolve reported issues


- Review and resolve all reported issues within identified SLA's


- Coordinate with multiple technical teams for issue resolution and lead COEs (correction of errors) when necessary


- Escalate issues impacting the business to leadership when appropriate.


- Provide and improve current support processes continuously from learnings


- Provide weekly updates on trending and high priority issues.


Qualifications:


- Ability to multitask and prioritize work in a high paced work environment.


- Ability to quickly address obstacles hindering issue resolution and escalate as needed


- Excellent communication and interpersonal skills


- Strong documentation skills


- Must be able to communicate at a level appropriate to the audience (peers and senior management).


- Knowledge of Remedy and Jira


- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field.


- Highly knowledgeable about business processes and workflows


- eCommerce experience a plus

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Business Analyst

Randstad Technologies
San Bruno, CA 94066

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Business Analyst

Randstad Technologies
San Bruno, CA
US

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