15 days old

Business Analyst

Saint Petersburg, FL 33701
  • Job Code

  • Responsible for all IT business consulting activities for a business group or function serving as the primary interface between business groups and IT.
  • Responsible for understanding the work processes of the assigned business group and evaluating and integrating IT products and services into the business area to meet business needs or business process improvements.
  • Provides technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions.
  • Responsible for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements. Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups. May also participate in the testing and evaluation of new IT solutions. Responsible for working with assigned business areas to do annual and long range IT investment planning.
  • Coordinates the Application Portfolio Management (APM) Process for the assigned business department to systematically review the functional and technical health of all business applications on an annual basis (entire portfolio is assessed over a 3 year rolling cycle). Outputs of the APM Process are feeders to the short and long term planning process.
  • Required Qualifications: Bachelor's degree in Computer Science, Engineering, or a related discipline. In lieu of a degree, 8 years of related business experience. Work experience in addition to degree: 5-10 years of related experience in business and/or information technology systems analysis. Job-specific knowledge, skills or abilities: Minimum of 8 years experience in workstation desktop and mobile technology support and troubleshooting. At least 5 years of experience participating in delivering IT projects. Preferred Qualifications: Demonstrated strong analytical and communication skills. Ability to work effectively with customers, IT management and teammates. Facilitate meetings and provide direction to others. PMP Certification. Demonstrated ability to lead efforts across multiple business groups.

This project Initiative, called iTOA or Integrated Tools for Outage Application, will focus on planning, analyzing, designing, building, and deploying standardized process and system approach for outage coordination and logging. Presently, company uses an application called DEETS/TOA that includes multiple processes and systems used across all regional Transmission and Distribution control centers, Hydro Central, and Fuels and System Operations. iTOA will be the replacement for DEETS/TOA across the regions. iTOA is used for outage coordination and operations logging. Requirements Categories: - Outage Coordination, Switching, Hot Line Tagging - Operations Logging - Reporting - Records Archiving and Retention Technology Scope Items Include: - Applications and Tools for Outage Coordination, Switching and Hot Line Tagging - Internal Interfaces - External Interfaces - Data Sources / Repositories Lead Requirements Analyst: - Ensure effective implementation and operation of the iTOA business systems and processes to optimize performance and drive efficiencies for quality. - Utilize and document Peer Reviews to ensure the quality and consistency of requirement deliverables. - Utilize the IT Delivery Methodology (ITDM) processes. - Target no deficiencies in requirements that impact project testing and implementation. - Ensure technical requirements are captured as part of the requirements gathering process. - Support the Project Manager and project team in meeting project scope, schedule and budget goals through effective requirements gathering, documentation and facilitation. - Ensure preparedness and efficient facilitation of requirements, being mindful of the most effective use of business and IT resource time. - Assist Project Manager with efficient resolution of scope questions and/or changes by facilitating discussions, providing background, business implications and other documentation. - Demonstrate forward thinking by identifying and mitigating risks and removing barriers for the team. - Build and maintain positive working relationships with team, extended project team and stakeholders. - Identify and implement continuous improvement opportunities to ensure the quality and consistency of requirement deliverables. Competencies: - Collaborates - Displays Business Awareness - Communicates with Impact - Individual competency as warranted Minimum Education Requirement: BS in Computer Systems, Engineering, or related


  • Information Technology

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Business Analyst

Randstad Technologies
Saint Petersburg, FL 33701

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Business Analyst

Randstad Technologies
Saint Petersburg, FL

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