11 days old

Business Analyst

Rolling Meadows, IL 60008
  • Job Code
  • Payrate
    $70,000 To $85,000

Position Summary:

Claim Intake Manager provides a wide variety of project management support services for moderate to complex technology integrations across multiple parties for loss intake.

Essential Duties and Responsibilities:

  • Formulates and defines systems scope and objectives through research ad fact-finding combined with an understanding of applicable business systems and industry requirements
  • Develops or modifies moderately complex information systems
  • Analyzes business processes, identifies process deficiencies, researches solutions and plans and coordinates the remediation of the deficiencies
  • Writes and validates business requirements and conducts system tests
  • Document technology enhancements/new requests and work with technology and client teams to develop project requirements, timelines and workflows
  • Quality reviews of technology updates, loss disseminations, etc.
  • Documents workflows for both technology and project implementations

    • Develop detailed check-lists for project implementation
    • Facilitate communications between different stakeholders for implementations, including status calls

  • Independent issue resolution , report generation and management of service requests from Account Management, GBIT, Field Ops, and other stakeholders
  • Assist with Claim Line data that require intermediate to advanced Excel skills
  • Create PowerPoint training guides and facilitate client training sessions
  • Resolving and troubleshooting service issues through appropriate channels
  • Must be comfortable with client interaction - able to communicate in a professional manner. As needed, serving as communications liaison and direct client contact
  • Prior experience with intake vendor management and/or OSHA ideal
  • Other duties as assigned


  • Prior project management experience, especially with technology project management
  • Bachelor's degree in Computer Science, Business Administration or related field
  • Six (6) years related experience in claim reporting or similar work experience
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is required

    • Must have the following excel skills (minimum):

      • Data sorting
      • Pivot tables
      • V-lookups
      • Simple formulas

Work Characteristics:

  • Strong analytical skills
  • Excellent interpersonal, written and verbal communication skills
  • Ability to interpret customer needs and translate them into application or operational requirements
  • Strong organizational skills and ability to participate in multiple projects simultaneously

  • Able to work under pressure with little or no supervision


  • Information Technology

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Business Analyst

Randstad Technologies
Rolling Meadows, IL 60008

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Randstad Technologies
Rolling Meadows, IL

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