9 days old

Business Analyst ITIL

New York, NY 10003
  • Job Code

The IT Business Analyst will be primarily responsible for helping the organization realize increased value and efficiency through workflow, process, and task documentation. The IT Business Analyst will elicit requirements by consulting with IT team(s) requiring the ability to lead a group through both technical and non-technical discussions using active listening skills and a compassionate approach. They will be responsible for the organization, analysis, translation and simplification, as well as management and communication of requirements. Responsible for producing quality, secure and resilient designs for new or improved services based on requirements gathered. This includes producing and maintaining all design documentation. The IT Business Analyst will be required to work cross-functionally to grow relationships; reinforcing a positive environment of collaboration, respect, and professionalism.


- 3 to 5 years of ITIL process improvement experience with: planning, project management, business analysis, and technical writing/documentation

Skills & Requirements

- Skills in process improvement, information analysis, written and verbal communication, attention to detail, and a proven ability to follow through on complex tasks

- Experience implementing ITIL/ITSM practices

- Proven experience diagramming business process models

The following are not required for this position but would be considered as a valuable asset in a potential candidate.

- Understanding of networks and computer systems

- Proficiency with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

- Familiarity with and passion for project management processes

- Assume responsibility for project tasks and ensure they are completed in a timely manner

- Draft meeting agendas and assist in preparing meeting minutes


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Business Analyst ITIL

Randstad Technologies
New York, NY 10003

Share this job

Business Analyst ITIL

Randstad Technologies
New York, NY

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