13 days old

Business Analyst III

South San Francisco, CA 94080
  • Job Code


Analyst - Information Technology - Technical Operations & Safety Systems


Responsible for consultation to the internal and/or external customer. Possess expertise in the customer areas he/she supports and have technical understanding of the business unit's systems, capabilities, and respective technologies. Analyze customer processes and requirements. Prepare specified project documentation according to TechOps IT standards. Assist in business process redesign as needed. Maintain communication with customer and team members and promote a positive, productive team environment.


- Work on one or more projects

- Work on moderate to complex projects

- Provide direction tools, and process support to less senior employees

- Knowledge in Business-Analysis discipline

- Require moderate guidance

- Provide basic support and solutions

- Make decisions within guidelines & policy

- May manage projects of limited scope

- Assist in planning and design of solutions via requirements gathering

- Create clear workflow models and process maps based on input from multiple sources

- Lead meetings with Technology and Business Partners to gather needs and requirements, write user stories

- Align process/procedures to best practice solutions

- Analyze efficiencies and effectiveness of current solutions

- Document training programs and knowledge articles

- Basic understanding of business principles (Client Systems)

- Identify problems/issues and finds solutions

- Monitor compliance and adherence to principles

- Partner with business partners

- Ensure work is within project scope

- Document service levels


- 4-7 years of IT business-analysis experience is required

- Desired: 3+ years of business-analysis experience in the Airline Industry, preferably in the aircraft maintenance, repair, overhaul (MRO) domain

- Desired: 2+ years working in collaboration with UI/UX designers

- Desired: 2+ years experience in Agile projects


- Bachelor's Degree in Computer Science, Information Systems, or Business Administration required



- Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably, at the right level

- Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, being able to present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, doesn't misrepresent him/herself, puts principles above personal gain

- Teamwork - Involves working well in collaborative settings, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer

- Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

- Working knowledge of Microsoft Visio, PowerPoint, Excel, Word, Outlook


- Customer Focus - Is dedicated to meeting and exceeding the expectations and requirements of internal and external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect

- Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will commit as much as it takes to get things done

- Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by business customers

- Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches

- Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise

- Working knowledge of Microsoft SharePoint, TFS


- Must be legally authorized to work in the United States for any employer without sponsorship

- Successful completion of interview required to meet job qualification

- Reliable. Punctual attendance is an essential function of the position.


  • Information Technology

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Business Analyst III

Randstad Technologies
South San Francisco, CA 94080

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Business Analyst III

Randstad Technologies
South San Francisco, CA

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