5 days old

Business Analyst, CRM Applications

Alpharetta, GA 30005
  • Job Code
  • Payrate
    $61 To $69

Part of IT Transition Program Management Office (IT T-PMO). T-PMO is responsible for migrating IT Applications and Infrastructure and is part of the Application Migration Project that involves migrating multiple applications into Salesforce.

Key Responsibilities

- Collaborate with management and/or business owners from various departments to capture, document and to gain consensus of business requirements, processes, and gap-analysis. Perform validation of existing requirements and conduct* analysis

- Develop process maps as needed

- Utilize business requirements to create functional requirements or functional design documents for use in system configuration/setup

- Assist in the development of test scripts, track testing outcomes, provide updates to project manager as requested

- Assist Project Manager in the development of project timeline related to requirements gathering, testing activities and training

- Assist in the identification of training audiences and activities

- Work closely with internal teams to validate and document requirements

- Coordinate closely with business leads and other project team members to drive successful task completion

- Attend and participate in various meetings, as assigned

- Develop productive relationships with project team members

- Coordinate with team members to capture and document updates for tasks assigned; monitor changes and provide weekly statuses

- Monitor and report on business analysis activities progress to the project to Project Manager

- Present status reports defining progress for requirements captured, track and monitor action items, issues, and solutions

- Document and communicate test plan and test cases

- Conduct and provide support to application and acceptance testing activities


- Strong skills with Microsoft Office - Word, PowerPoint, and Excel, Visio

- 3-5 years' experience with CRM applications, ideally Salesforce

- Minimum 5 years Business Analyst experience

- Strong organization and analytical skills

- Experience using project databases to manage and monitor actions, decisions and risks

- Successful track record as a hands-on team member who can multi task effectively

- Results driven, ability independently to work as part of a larger team to help the team reach decisions

- Strong verbal communication, presentation and facilitation skills

- Demonstrated ability to work in a fast-paced project environment

- Establish and maintain cooperative and effective working relationships with stakeholders, team members and internal/external customers


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Business Analyst, CRM Applications

Randstad Technologies
Alpharetta, GA 30005

Share this job

Business Analyst, CRM Applications

Randstad Technologies
Alpharetta, GA

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast