8 days old
2018-04-122018-05-10

Business Analyst

Charlotte, NC 28244
  • Job Code
    614142
  • Payrate
    $37 To $42

An experienced technical resource (3-5 years) to fill a subject matter expert role for 2nd level support with strong capabilities in more than one of the collaboration products:


- Microsoft Outlook 2013


- Skype for Business


- Ability to use and apply complex technical principles, concepts and techniques


- Have strong leadership, communication and presentation skills


- Be proficient to work independently on multiple phases of various IT projects


- Serve as a Subject Matter Expert and escalation point for the resolution of unresolved problems, complaints and complex service requests


- Provide technical leadership and guidance as well as check the work of less experienced associates


- Develop new as well as update existing training and process/procedural documentation


- Administer the Messaging and Collaboration user accounts in the enterprise by effecting user name changes and moves, maintaining group lists, and disabling mailboxes (must adhere to regulatory requirements when needed)


- Consult with application developers on issues related to the impact of applications


- Coordinate with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)


- Provide technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization


- Protect the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations


- Provide training to users, junior technicians and other IT personnel


- Excellent written and oral communications skills with a focus on providing quality customer service


- Ability to work with minimal direction and manage multiple tasks at the same time


- Knowledge of operating systems including Windows 7/10


- Provide training to users, junior technicians and other IT personnel


- Excellent written and oral communications skills with a focus on providing quality customer service


- Ability to work with minimal direction and manage multiple tasks at the same time


- Knowledge of operating systems including Windows 7/10

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Business Analyst

Randstad Technologies
Charlotte, NC 28244

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Randstad Technologies
Charlotte, NC
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