27 days old

Business Analyst

Charlotte, NC 28202
  • Job Code
  • Payrate
    $26 To $29

Acts as a liaison between the client area and technical organization by planning, conducting and completing an analysis of moderately complex business problems to be solved with automated systems. Provides technical assistance in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements. Coordinates test plans and programming activities. Works with user groups to provide training, resolve questions, assess user needs and recommend changes to the automated systems. Gathers data and prepares necessary reports. Updates reports and databases used by the client group.: 3+ years of experience in business systems analysis and/or design.

Detailed Description/Function: This role involves providing 24/7 site support mangement for our premium satellite datacenter along with 2-3 neighboring satellite datacenters in the region. This position serves as the site coordinator and as the backup to our current site manager. This person will assist with leading a small staff while leveraging a partnership resource matrixed structure to ensure our managed satellite datacenter including the critical infrastructure and technology hardware remain operational 24x7. This resource will provide operational governance oversight for each functional component (voice, data, network, security) within our managed datacenters through partnership building with the resources who perform these duties within the datacenter

- Support of Critical Facilities- Provide support for problem root cause analysis, correction and prevention. Direct event recovery teams through expedited informed decisions to minimize production impact.

- Standards, Policies and Guideline Enforcement- Ensure all activities taking place within the Data Center meet or exceed established Standards. Ensure all Availability Management Processes are followed

- Change Control Oversight - All changes (Environmental, Network, etc) Ensure all activities are successful and performed according to plan. Department approver for change controls- coordinator is backup support. Assess risk and ensure appropriate mitigation plans are in place

- Critical Site Enhancements / Projects- Actively participate in all projects effecting Critical Spaces. Ensure linkage between our team and our core business partners and vendors. Provide the disciplines required to ensure enhancements have no impact to the production IT environment. Ensure the appropriate support model is in place upon project completion

- Leadership and Governance - Provide guidance and direction as needed for Business Partners. Peer with other PM's for higher results

- Relationship Management- Build and maintain lasting partnerships with core business partners, vendors and regional IT teams

- Physical Access Management- Assess functionality of all security equipment regularly. Develop and maintain site specific IPF access policies and procedures . Ensure access authentication process is sufficient for site classification.

- Space Allocation and Management- Manage space in accordance with the strategic plan. This will be in conjunction with DCM engineering.

- Primary and Backup Environmental Systems Assurance- Ensure all site environmental systems conform to standards.

- Proactive Component Monitoring- Ensure all critical environmental systems are proactively monitored. Ensure procedures are in place to act timely on events to prevent service disruption.

- HDDE & Media Management - Schedule and perform Media Sweeps and complete associated documentation

- Audit Readiness- Prepare and partner for current and future audits

- Technology hardware support- Lead or perform support for technology hardware break fix, cabling, vendor mgt, racking & stacking servers, zone build out projects, Service life extension projects, server decommissioning, etc.

Additional roles/requirements:

**This position requires the selected resource to be on site Monday-Friday. Some weekends and night on site work may be required- including escorting or event management (site outages) Available to be on call 24/7


  • Information Technology

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Business Analyst

Randstad Technologies
Charlotte, NC 28202

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Business Analyst

Randstad Technologies
Charlotte, NC

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