6 days old

Business Analyst

Weston, MA 02493
  • Job Code
  • Payrate
    $50 To $55

Senior Analyst, Field Enablement

Gaps and Needs

This resource request is being submitted to maintain the current level of activity required to successfully meet the needs of our stakeholders on both the MS and SMA teams. This request is not to advance any specific processes, but to prevent additional impacts to the quality of the Field Operations systems and project turnaround times. Presently, the Field Communications and Operations team is overburdened and has significant responsibilities that it is unable to attend to. These neglected responsibilities are of high priority and are in need of attention. The scope of these responsibilities includes, but is not limited to:

- Quarterly audits to clean/confirm data of CEI, Fleetview, and Field Directory

- Decreased quality of the Field Operations systems (BAM, Field Directory, CEI, Fleetview)

- Automation of payroll files

- Moving iRide to Sharepoint Online to improve user experience

- Audits of FedEx accounts for Field team

- FieldLink user, role, and audience updates

- Upkeep of the Field calendar on SPIN

In addition to these outstanding responsibilities, there are also a number of projects on the horizon that will require the dedication of the Field Communications and Operations team. This increased workload will impact the team's ability to complete day-to-day needs which will cause a negative effect to stakeholder satisfaction. Upcoming 2018 projects include:

- Vacancies across the various Field teams that will become top priority upon hiring

- The scheduled hiring of 18 new members for the SMA team via Ashfield

- Testing and replacing the BAM system

- The changing of all client cost centers, requiring systems-wide updates

- Development, build and launch of FieldLink 2.0

Scope of Work

In general, the additional resource will work with the Field Operations team on day-to-day needs and system input/management. Responsibilities and activities will include:

- Assist with management of BAM platform, including completion of new hires/transfers/exit/change of addresses needs

- Notifications to internal stakeholders of new hires/transfers/exits/change of addresses

- Monitoring of the Field Operations mailbox

- Set-up FedEx accounts for new hires

- Quality control and updates of FedEx and WB Mason accounts for Field Employee account

- Assist with the content and calendar build for FieldLink 2.0

- Partner with the Program Operations team to manage the Field calendars on SPIN and FieldLink 2.0

- Other job duties assigned as business needs require


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Business Analyst

Randstad Technologies
Weston, MA 02493

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Randstad Technologies
Weston, MA

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