11 days old

Bilingual Service Desk Team Lead

Frisco, TX 75034
  • Job Code
  • Payrate
    $21 To $23

The Team Lead is responsible for managing employee performance, employee relations, schedules, and timesheets. Along with creating client reports on help desk interactions and tickets. This may include but is not limited to the following:

- Managing a team of 15 analysts

- Accurate and detailed logging, reporting, and tracking of work

- Assisting Level 1/Level 1.5 Analysts with escalated incidents as needed

Essential Duties and Responsibilities

- Accurate, timely, and professional resolution for all supported issues

- Timely and professional follow up on all client related issues

- Quick identification and control of high priority issues

- Ability to learn on the go and maintain organization of duties

- Efficient and accurate resolution of all assigned tasks

- Maintaining a presence as a leader amongst their team

*Spanish language skills preferred

- Proficiency in Microsoft Windows and Office

- Able to type 40 plus words per minute

- Ability to perform under high pressure environment

- Dependability and punctuality

- Experience in a Manager based role

- Experience in a help desk/ customer service environment


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Bilingual Service Desk Team Lead

Randstad Technologies
Frisco, TX 75034

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Bilingual Service Desk Team Lead

Randstad Technologies
Frisco, TX

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