16 days old

Bilingual Customer Service

Mechanicsburg, PA 17055
  • Job Code
    580273
  • Payrate
    $14 To $18

Randstad Technologies is hiring Bilingual Customer Service agents to sit onsite in Mechanicsburg, PA supporting a large disaster relief effort.


Agents will provide bi-lingual (English and Spanish), non-technical customer service.


Agents must be courteous, professional, empathetic and know how to use a computer and can answer questions and provide answers based on scripts provided by the Client.


Skills & Requirements:


Effective listening and communication skills; ability to read, write, and speak fluently in English & Spanish; proficiency with a personal computer; experience with data entry, call center problem logging, and telephone systems.


ii. Courteous and professional customer service including using a knowledge base of pre-approved responses to consistently and accurately respond to inquiries/requests, transfer for appropriate secondary assistance, or provide appropriate general information via publications.


iii. Clear, detailed documentation of all inquiries/requests received including steps taken to resolve any problems or complaints encountered.


iv. Accurately enter and/or view information from the interview/application in Client's computer database.


v. Utilize professional skills including, but not limited to: patience, tact, accuracy, and courtesy in order to conduct an interview, accurately update information, and provide instructions.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Bilingual Customer Service

Randstad Technologies
Mechanicsburg, PA 17055

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Bilingual Customer Service

Randstad Technologies
Mechanicsburg, PA
US

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