17 days old
2018-01-032018-01-31

BES System Administrator

Reston, VA 20190
  • Job Code
    590416
  • Payrate
    $55 To $60

Position Overview


This role will help ensure the 24/7 stable operation of the mobility environment and provide Tier3 trouble resolution and administering of the BES12/Good Dynamics and WebEx solutions. We are looking for an Operational Subject Matter Expert who takes a pro-active posture to solving problems before they happen. This candidate will be intrinsic in the planning, designing, installing, configuring, maintaining, supporting, and optimizing all mobility products - both servers and hand-held devices.


General Responsibilities:


-Maintain and support of the existing and future conferencing, electronic fax, mobile systems (currently BlackBerry 5 and Good). Current messaging environment comprises of Exchange & Domino (the incumbent will not be directly responsible for the email systems).


-Resolve complex routing problems in a heterogeneous mobile messaging environment.


-Lead projects, software upgrades, architecture changes and implementation of new components within the environment.


-Troubleshoot mobile Server issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.


-Create and maintain daily/weekly/monthly operational checklists and operational reports.


-Resolve Tier-2 and Tier-3 tickets related to collaboration systems.


-Help establish and maintain Tier 1 / 2 / 3 support processes, SOPs, knowledgebase, etc.


-NOT LOOKING FOR A DEVICE ADMIN OR MOBILITY PROJECT MANAGER. MUST HAVE EXPERIENCE IN IMPLEMENTING SERVER BASED ENTERPRISE SOLUTIONS


Preferred Experience:


-Mobility Solutions - Blackberry, Good Technologies


-Demonstrated expertise of Active Directory & GPOs


-iOS versions 7 - 10


-Android versions Ice Cream, Jelly Bean, Kit-Kat, Lollipop, Marshmallow and Nougat


-Network and Internet concepts (e.g., firewalls, load balancers, web browsers, TCP/IP, SSL, HTTP, LDAP, etc.)


-6-8 years' experience as an engineer/administrator of communications and collaboration systems in a corporate environment with emphasis on high-availability and uninterrupted 24/7 services.


-Experience with Active Directory & GPOs


-Effective analytical, planning, organizational, problem determination and resolution process skills.


-Familiar with diagnosing issues related to Networking components (e.g., firewalls, load balancers, web browsers, TCP/IP, SSL, HTTP, LDAP, etc.)


-Administration and support of Cisco WebEx enterprise cloud service, develop procedures, and maintain any infrastructure


-General knowledge of networking concepts and security practices


-Understanding of IT compliance, governance, and release/change management procedures


-Good working knowledge of ITIL v3

Categories

  • Information Technology

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BES System Administrator

Randstad Technologies
Reston, VA 20190

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Randstad Technologies
Reston, VA
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