5 days old

Benefits Configuration Specialist

Orlando, FL 32829
  • Job Code

The purpose of this position is to partner with the Implementation project manager in the onboarding process for outsourced clients by working with the Broker, Employer Group, Sales Team to gather information about the client's current Benefit processes, to effectively configure the Benefits Administration portal and Decision Support (PSHR) tools. Provide support to the employer group and data team as needed to facilitate electronic transfer of eligibility and payroll information. Work with Implementation Project Manager to for transitioning the employer group to the Customer Support Team and/or account management for ongoing service. Ensure accountability for the success of assigned projects.

Responsibilities / Duties:

  • Configuration of the group's Benefits Administration site prior to sending to QA
  • Provide 1 st tier support for configuration and processing questions
  • Work with Account Manager on items requiring escalation above tier 1&2
  • In partnership with the Account Manager, support the flow/timeline of the implementation to the established deadlines and escalate when necessary
  • Participate in employer group and/or broker meetings to review functionality issues or participate in roll out discussions
  • In partnership with Account Manager, provide system training to the broker and employer group's key Administrative Staff
  • Help to resolve employer group data discrepancies and validation report errors
  • Retain accountability for successful implementation and renewal projects
  • Back up to Account Manager as needed
  • Provide ongoing support as needed
  • Train new client contact on Ben Admin System
  • Attend client meetings as requested by Account Manager to review functionality issues or participate in roll out discussions.
  • During peak open enrollment periods, this position will assist the service team with the renewal process for renewal clients.

  • Maintain Standard Operating Process Documents (SOPS) on all processes performed.
  • All other duties as deemed necessary by management.
  • Attend weekly client calls and report on issues
  • Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager.

Must have experience with Benefits Configuration and working with Clients

Please send resumes to [email protected]


  • Information Technology

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Benefits Configuration Specialist

Randstad Technologies
Orlando, FL 32829

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Benefits Configuration Specialist

Randstad Technologies
Orlando, FL

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