7 days old

AVP Application Support Manager

Culver City, CA 90230
  • Job Code
    581349

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES


We are looking for an Application Support Leader to manage application support team responsible for multiple enterprise level, multi-site financial services applications. We are seeking a well-rounded individual who has the ability to organize and execute a vision for application support and exhibits strong leadership skills.


RESPONSIBILITIES



  • Lead and mentor the application support team
  • Responsible for recruiting, hiring, coaching and mentoring, development planning, and performance management.
  • Responsible for establishing team goals and objectives, and measuring and managing the team against them.
  • Manage team capacity, and ensure staffing model is appropriate for current and upcoming workload.
  • Manage team members' capabilities to meet varying complexities of customers' requirements.
  • Ensure that front, middle and back-office enterprise applications and systems are optimally supported by the team and maintenance activities
  • Oversee day-to-day operations including delivering SLAs and end-to-end quality targets. Provide hands on Tier 1 application support for all systems for internal customers through support queues / channels; addressing problems quickly, thoroughly and consistently
  • Implement processes that take proactive approaches to resolve recurring operational and technical problems
  • Establish best practice application support methodology and processes, including maintenance and support roadmaps, processes and technical documentation
  • Establish run books and maintenance windows for recurring operational activities; e.g. routine application patches
  • Perform analysis of, and make recommendations for the improvement of existing information systems and perform ongoing reviews of new technologies and industry standards.
  • Prioritize and execute tasks in a fast-paced changing environment
  • Document and maintain a knowledge base (wiki) of technical articles and policy and procedural documents
  • Ability to perform continuous process improvement to all support and maintenance activities
  • Assist with monthly patching process, enterprise system rollouts, audit requests surrounding the support team's operational procedures, security, new hires, disabling accounts, and modify or enhancement procedures/policies as required
  • Administer departmental change management processes and participate in weekly change management meetings
  • Coordinate end user training on new and existing systems
  • Create KPIs, collect data, evaluate tickets, and collate metrics in order to determine trends, potential remediation projects and escalation paths
  • Create dialog with Applications team leaders to ensure trends are visible and acted upon.
  • Collaborate with IT Application Project and Infrastructure teams to define and implement firm and technology department goals


QUALIFICATIONS



  • 2+ years team lead or functional management experience
  • 3+ years technical experience specifically in application support related to investment management systems
  • Proven leadership managing a global organization and successful implementation of efficient off-shore team processes
  • Experience with scheduling, ticketing, and monitoring systems - Tidal, Autosys, ServiceNow, Genios, Elastic, etc.
  • Demonstrate progressive experience in the management of a technical support team with strategic planning for enterprise systems and applications
  • Requires prior experience supporting Portfolio Accounting Systems, order management and trading systems and compliance systems (SS&C / Advent products, Investran, Order Management Systems (OMS), Oracle Fusion, Yardi, Solomon etc.)
  • Intermediate relational database modeling knowledge and strong SQL query skills
  • Ability to multi task and prioritize multiple tasks
  • Strong interpersonal and communication skills (written and spoken) including the ability to communicate effectively with firm's colleagues on technical and non-technical matters
  • Proven leadership skills
  • Strong customer service orientation
  • A self-directed individual with a can-do attitude, willing to work in an energetic, fast pace team environment, a proactive nature and the ability to resolve issues with minimal supervision
  • Demonstrate an understanding of the processes and systems that support the wealth management or broker/dealer industry, including trade life cycle and portfolio accounting management
  • Bachelor's degree in IT, MIS, Computer Science, or other STEM degree preferred

Categories

  • Information Technology

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AVP Application Support Manager

Randstad Technologies
Culver City, CA 90230

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AVP Application Support Manager

Randstad Technologies
Culver City, CA
US

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